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Course Title
Determining Business Requirements


Learn how to develop a business case and business requirements documentation (BRD) via identifying, capturing and documents business needs. Explore how to prepare functional specifications, analyzing scope limits and differentiating between wants/needs in order to allow business sponsors to assess and determine project priorities.  Eligible for 16 PDUs (PMI®) and 14 CDUs (IIBA ®).



Upon completion of this course, each participant will be able to:

  • Understand the concepts of Business Case, Enterprise Analysis, and Business Requirements and place them within the Project Life Cycle;
  • Use the BABOK as a job aides when fulfilling the business analysis role;
  • Apply a framework and toolkit for producing Business Requirements for new and/or improved products, services, and processes;
  • Identify the potential stakeholders and roles needed within the business and the business requirements project environment;
  • Work with sponsors to develop the Project’s Mission, Scope and “Critical Success Factors”;
  • Understand and apply several tools for creating Business Requirements, e.g. elicitation methods, cross-functional process mapping, use cases, cost benefit analysis, ROI, etc.;
  • Use tools to capture and analyze the “current-state” (as-is), identify potential problem and opportunity areas, identify disconnects, and perform gap-analysis to develop the business requirements of potential “end-states” (“to-be” states);
  • Follow a process to identify and evaluate alternative “end-state” solutions and develop recommendations and requirements of the “desired-end-states” (“to-be”);
  • Understand and address the impact of change on the people, and how this affects the business requirements project


I. Introduction and Course Objectives

II. The Grand Scheme of Things

  • What are Requirements?
    • Types of Requirements
      • Business
      • Functional
      • User
      • Quality of Service
    • Requirement Quality
  • Project Life Cycle
  • Systems Development Life Cycle
  • IIBA - Body of Knowledge Relationships
  • PMI - PMBOK and Scope Management

III.Enterprise Analysis

  • The Business Case
  • The Strategic Plan
  • PMI's Planning Process
  • Requirements Planning and Management
  • Stakeholders
    • Identifying Stakeholders
    • Key Stakeholder Roles
    • Sponsor
    • The Requirements Team
  • Project Scope
    • Mission
    • Critical Success Factors
    • Objectives
    • Constraints
    • Risks
    • Assumptions


IV. Requirements Elicitation


  • The Elicitation Process
  • Elicitation Methods
    • Brainstorming
    • Document Analysis
    • Focus Group
    • Interface Analysis
    • Interview
    • Observation
    • Prototyping
    • Requirements Workshop
    • Reverse Engineering
    • Survey / Questionnaire

V. Requirements Analysis and Documentation

  • Define Documentation and Target Audience
    • Model Building
    • Model Refinement
  • Model Types
  • Business Process Model (Cross Functional Process Map)
    • Symbols
    • "Swim Lanes"
  • The Framework for Determining the Required Functionality
    • Determining the Current or “As-Is State"
    • Identification of Disconnects/Problem and Opportunity Areas
      • Cause and Effect Analysis (Ishikawa / Fishbone Diagram)
    • Gap Analysis
    • Performance Metrics

VI. Solution Assessment and Validation

  • Designing Potential Desired End or “To-Be” states
    • Pareto Analysis
    • MuSCoW Analysis
  • Impact and Transition Requirements
  • Evaluating Alternative Solutions
    • Cost-Benefit Analysis
    • Selection Criteria
    • Packaging the Solution

VII. The Challenge of Change

  • Causes
  • Resistance
  • Tactics
  • Guidelines

VIII. Appendix

  • Business Analysis Manifesto
  • Specific Requirements Elicitation Processes
  • Requirement Analysis and Documentation Tasks
  • Solution Assessment and Validation Tasks
  • Requirement Communication Tasks


  • Review Major Topics
  • Suggested Reading
  • Total Systems Education Course List
  • Business Analysis Certification Program



Method of Instruction

Lecture, discussion, case studies, presentations, and video segments. This program also includes references to the IIBA BABOK, PMI PMBOK, CMMI, Six Sigma, in-house Standards and Policies, and ISO 9000.


  • No exam
  • Demonstration of skills includes practice skills and exercises
  • Class participation expected