- Course Title
- Communicate or Die! Effective Communications in Business and Projects
All too often miscommunication between the business and the IT team is the reason a project fails. As projects increasingly span organizational boundaries, borders and cultures, the need for common understanding among participants (all with varied backgrounds and areas of expertise) is critical and frequently difficult to achieve.
This course is designed for all stakeholders and addresses the practical steps needed to achieve common project understanding. It provides the foundation for successfully navigating the project life cycle.
Participants involved with PMI and the PMP® certification program are awarded 14 PDUs. Total Systems Education's Global R.E.P. number is 1270. For business analysts, Total Systems Education is an endorsed education provider of IIBA with an EEP Code of 112.
- Assess their own communications strengths (and how to capitalize on them) and weaknesses (and what to do about them).
- Create a toolbox for effective communications and eliminate wasteful speaking.
- Identify and avoid misunderstandings that would have to be fixed (more expensively) later.
- Maximize results by learning to listen effectively.
- Identify and resolve the common communications breakdowns and barriers in technology projects.
- Handle changing communications needs throughout the system development life-cycle, and save effort, time and money.
- Run and participate in meetings and workshops with different project stakeholders, to build a common understanding of project requirements and manage expectations.
- Decode cultures (both organizational and national) and get the job done across borders and boundaries.
- Build teams that work together effectively and achieve desired results.
Introduction and Course Objectives
Where Communications Breakdowns Occur and Why
Setting Expectations for Communications
Across Organizational Boundaries
(Task force – Cross Functional Teams)
Across Cultural Boundaries (International Teams)
Across Dispersed Teams (Virtual Teams)
Tools and Techniques for Avoiding Breakdowns
The Communications Pyramid
The Matterhorn of Masterful Listening
Giving and Receiving Effective Feedback
From Breakdown to Breakthrough
Building Global Results
Communications Throughout the Project Lifecycle: What can go Wrong, and How to Avoid it!
Project Life Cycle Models
Identifying key participants and their communications needs
Defining the vision and objectives of the project (and getting meaningful buy-in)
Requirements and Analysis Phases
Data Gathering Techniques
Cross-functional Process Maps
Business Domain Model
The Plan for Testing and Quality Assurance (QA)
Maintenance and Support (Help Desk Issues)
Creating your Project Communications Strategy
Identifying Key Interactions
Developing the Plan
Using the Stakeholder Matrix
Applying the Tools
Communicating with the Stakeholders
Additional Groups and Individuals
Conclusion, Critique and Comments
Method of Instruction
A mixture of lecture, discussion, hands-on exercises, team role-playing and self-assessment tools are employed. This is a true workshop! Participants don’t just hear about effective communications and cost-savings techniques – they practice them. Course workbook, job aids and checklists are also provided for later use.
Participation in class discussions and exercises; completion of skill practices; participation in group exercises during class is expected.