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BUX8050

Course
BUX8050
Course Title
Kepner & Fourie: Problem Solving & Decision Making

Description

The Kepner and Fourie methodology for problem solving and decision making includes three approaches to thinking: standard approach, investigative approach, and Thinking on Your Feet approach. The workshop covers ten divergent and convergent thinking skills which form the basis of the five thinking dimensions (processes). PriorityWise helps to prioritize problems. Thinking Wise helps to determine the correct focus for complex/vague problems. CauseWise helps to find the true cause(s) of a deviation. SolutionWise helps to find the best solution for a given situation. RiskWise helps to avoid future problems.

Objectives

Participants will learn:

  • How to set priorities
  • How to analyze a complex and vague problem
  • How to find the true cause to technical deviations, recurring and start-up problems
  • How to create and/or develop a solution, based on predetermined requirements
  • How to develop unique solutions for unique company situation
  • How to make a choice between given alternatives
  • How to uncover blind spots in plan(s) or decision(s)

Content

PriorityWise

  • Compare diverse issues to reach consensus on priority
  • Benefits of Pareto Principle (20/80)

ThinkingWise

  • Improve focus
  • Identify the starting point for problem solving

CauseWise

  • Apply divergent thinking skills to each unique problem situation
  • Intuitive thinking, “WHY NOT”

SolutionWise

  •   Emphasis on finding a solution, rather than making choices
  • Approaches
    • Making a professional choice
    • Creating a solution based on existing alternatives
    • Develop a solution for unique problem situations
  • Identify and Quantify Risks
  • Prepare a Risk Avoidance Plan
  • Develop a Risk Management Plan
  • Finalize a Risk Management Plan

Risk Avoidance 

  • Identify and Quantify Risks
  • Prepare a Risk Avoidance Plan
  • Develop a Risk Management Plan
  • Finalize a Risk Management Plan

Prerequisites

  • None

Method of Instruction

  • Demonstration
  • Lecture
  • Small Groups

 

Evaluation

  • Application of the thinking dimensions to a job situation