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Course Title
Leading Change


This course focuses on leader’s crucial role in effectively leading change initiatives in the workplace.  Leaders learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes.  They also learn to help other overcome their resistance to change.  These skills enhance a leader’s ability to minimize the potentially negative effects of change on moral, processes, and productivity.


The objectives of the course are to help leaders:

  • Understand the importance of commitment to and ownership of change for themselves and others.
  • Effectively introduce change, explore change, and overcome people’s resistance to change
  • Minimize the negative impact, on individuals, work groups, and the organization, of not adapting to change.
  • Sustain an environment that embraces change and celebrates successes.


Introduction: An activity reveals how leaders feel when they are introducing change and the disorientation others experience in response to change.  The Leading Change Activity board introduces a car racing analogy and leaders discuss the external forces that drive change.  Teams discuss the business strategies that are driving change initiatives in their work groups.

Phases of change: Leaders discuss three types of change discussions – disorientation, reorientation, and integration.  They identify the phase that applies to their teams’ situation and the change – related behaviors.  Leaders learn what they can do to prepare to introduce change to their work groups.

Introducing and Exploring Change: Leaders discuss three types of change discussions-introducing change, exploring change, and overcoming people’s resistance to change.  They review the use of interaction Process skills to conduct change discussions.  Learners use a Discussion Planner to analyze a model of a leader introducing and exploring change, and they provide feedback on the leader’s skills

Skill Practice:  Learners prepare and practice a discussion to introduce and explore their own change situation. Overcoming Resistance to Change: An activity helps leaders identify the signs of resistance to change.  A model and two skill practices focus on overcoming people’s resistance to change.

Organizational Success Factors:  Learners review organizational success factors and identify best practices they can use to help other adapt to change.  Team members develop a strategy to sustain enthusiasm for implementing a change.

Workshop Close: Leaders apply the concepts learned in the course to a strategy for leading a change.


  • None

Method of Instruction

  • Lecture and Demonstration
  • Class Discussion
  • Exercises and Application


  • Exam, demonstration of skills, class participation