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ETG8007

Course
ETG8007
Course Title
Management for IT Professionals

Description

The Management for IT Professionals Online Training Program is particularly well suited for anyone in IT who has recently assumed management responsibilities, anyone who is managing IT professionals, or anyone who wants an introductory perspective on some of the unique issues facing the management of IT professionals. This program explores the developmental process and how to be successful in creating change. Since most business organizations are social systems, the Management for IT Professionals Online Training Program will also focus on organizational culture and how it influences the way people work, so as to maximize the long-term health of the organization and its people. This program delivers essential leadership skills, business practices, budgeting strategies, communication skills, and more, all with the goal of helping you run your IT department better than ever before.  Offered in partnership with ed2go.

There are no specific prerequisites for this program. However, basic computer skills, the ability to navigate the Internet, and an e-mail account are all required.

This class is for you if you're currently working in, or planning on working in, any area of information technology that requires managerial responsibilities.

Objectives

By completing the Management for IT Professionals Program, you'll:

  • Learn to think about budgeting in a strategic, integrated manner
  • Gain strategies to solve problems and challenges on a collaborative basis
  • Understand the legal issues involved in operations, including agency and employment law
  • Learn seven management disciplines
  • Develop a foundation for negotiating with great awareness and effectiveness
  • Learn about the key areas of business management

Content

I. Management Issues in the IT Environment
A. Introduction and Components of a Successful Manager
B. Organizational Culture and Change
C. Power and Perceptions
D. Leadership and Risk
E. Strategies, Decision Making, Empowerment, and Accountability
F. Customer Relationship Management and Quality
G. Human Resource Management
H. Financial Accountability
I. Summary

II. Collaborative Problem Solving
A. Introduction
B. Backgrounds, Management, and Leadership
C. Communication, Motivation, and Development
D. Summary

III. Strategic Management in Operations
A. Introduction and Overview
B. Definitions and Business Models
C. Categories of Strategies
D. Strategic Planning Models
E. Creating Strategic Alternatives
F. Implementation
G. Conclusion

IV. Business Best Practices

V. Financial Accounting for IT Managers
A. Introduction and Overview
B. Importance of Financial Statements
C. The Balance Sheet
D. The Income Statement
E. Statement of Cash Flows
F. Financial Ratios
G. Conclusion

VI. Legal Issues in Operations
A. Introduction
B. Sources of Law
C. Agency and Employment Law
D. Torts Law
E. Sales and Products Liability
F. Intellectual Property
G. Ethics
H. Summary

VII. Organizational Leadership and Decision Making
A. Introduction and Overview
B. What Is a Leader
C. Sources of Power in Leadership
D. Leadership Theories
E. Transformational Leaders
F. Decision Making and Empowerment
G. Accountability
H. Summary

VIII. Organizational Development and Change
A. Introduction and Overview
B. The Culture of an Organization
C. Types of Culture
D. Organizational Change
E. The Human Side of Change and Resistance
F. Summary

IX. Negotiating Strategies
A. Introduction
B. Steps in Negotiating
C. Tools in Negotiating
D. Types of Negotiations
E. Personality Types
F. Preparing for Negotiations
G. BATNA and Summary

X. Seven Management Disciplines
A. Introduction and Overview
B. Strategy Management
C. Human Resource Management
D. Technology Management
E. Production and Operations Management
F. Sales and Marketing Management
G. Customer Experience Management
H. Financial Management
I. Risk Management
J. Summary

XI. Budgeting Essentials
A. Introduction
B. The Concept of Budgeting
C. Activity Based Budgeting
D. Factors to Consider in Budgeting
E. Production Planning
F. Inventory
G. Sample Budget and Summary

XII. Persuasive Communication
A. Introduction
B. Fundamentals of Communication
C. Knowing the Audience
D. The Power of Listening
E. Credibility of the Speaker
F. Evidence in Persuasion
G. Emotion in Persuasion
H. Organizing the Argument
I. Summary

Method of Instruction

Online

Evaluation

Class participation