Help Icon


Course Title
Microsoft Certified IT Professional: Enterprise Desktop Support Technician 7 (MCITP)


Impress employers by updating your technical support skills! In this program, you’ll prepare for the Microsoft 70-680 and 70-685 certification exams as you learn to configure systems and resolve desktop application, network, and security issues in a Windows 7 environment. This program is also ideal if you currently have an MCDST certification and want to upgrade to MCITP on Windows 7 by taking the Microsoft 70-682 exam only.

MCITP includes two courses, Windows 7 Configuring and Windows 7 Enterprise Desktop Technician. These courses will train you to support Windows 7 end users and troubleshoot desktop environments running on the Windows 7 operating system.

The lessons in this program combine in-depth information with simulated labs that give you hands-on practice in the skills you need. You’ll also receive two textbooks: MCTS Self-Paced Training Kit (Exam 70-680): Configuring Windows 7 by Microsoft Press, and  MCITP Self-Paced Training Kit (Exam 70-685): Windows 7, Enterprise Desktop Support Technician (Pro - Certification) by Microsoft Press.  Offered in partnership with ed2go.

This program is ideal for you if you have six to 12 months of experience supporting end users of a desktop operating system and would like to become highly proficient in providing technical support in a Windows 7 environment.


Upon completion of this course, learners will be able to:

  • install, upgrade, migrate to, and deploy Windows 7
  • configure hardware and applications in Windows 7
  • configure network connectivity and access to resources in Windows 7
  • configure mobile computing in Windows 7 and support mobile users
  • monitor and maintain systems running Windows 7
  • configure backup and recovery options in Windows 7
  • identify and resolve desktop application and networking issues in Windows 7
  • identify and resolve security issues in Windows 7


  1. Microsoft Windows 7 Configuring (SSMS680)
    • Installing, Upgrading, and Migrating to Windows 7
    • Deploying Windows 7
    • Configuring Hardware and Applications in Windows 7
    • Configuring Network Connectivity in Windows 7
    • Configuring Access to Resources in Windows 7
    • Configuring Mobile Computing in Windows 7
    • Monitoring, Backing Up, and Restoring Windows 7
  2. Microsoft Windows 7 Enterprise Desktop Support Technician (SSMS685)
    • Identifying and Resolving Windows 7 Application Issues
    • Management and Maintenance of Windows 7 Client Systems
    • Troubleshooting Logon and Resource Access Issues in Windows 7
    • Resolving Windows 7 Network Connectivity Issues
    • Troubleshooting IE8 and Encryption Issues in Windows 7
    • Protecting Windows 7 against Malware and Vulnerabilities

Method of Instruction



Class participation