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HRD7002

Course
HRD7002
Course Title
Human Services Exploration: DSS Caseworker

Description

This course covers skills and strategies designed to provide employability skills training and career exploration for the role of Income Maintenance Caseworker or Human Services Specialist within Division of Social Service agencies.

Objectives

Upon completion of this course, the student will demonstrate an understanding/proficiency in the following:

  • entry-level skills required to be an employee of DSS
  • basic computer and keyboarding skills
  • interviewing skills and resumes
  • workplace success skills
  • customer service skills
  • DSS and NC FAST terminology
  • basic navigation skills in the NC FAST system

Content

The curriculum addresses the following topics:

  • History and overview of the Department of Social Services and its NCFAST Data Entry System
  • Technology awareness, data entry and keyboarding skills
  • Interviewing skills and resumes
  • Workplace success skills
  • Customer service
  • DSS and NCFAST terminology
  •  Navigation skills in the NCFAST system
  • Work Keys assessments (CRC)

Method of Instruction

Face to Face

This is a non-credit course and assessments will be used to verify student’s readiness to progress to Phase II of this program based on demonstrated skills, test scores and participation in class activities

Evaluation

This is a pass/fail course based upon successful completion of course assessments and attaining the Career Readiness Certificate.

Students must attend, at minimum, 75% of class hours and actively participate in class activities in order to successfully complete the class and receive a certificate.