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Course Title
Project Communications Management


Communications is the most important element to successful project management. This class teaches participants strategies and tactics needed to ensure successful communications. The effective manager will ensure timely and appropriate generation, collection, distribution, storage, retrieval and ultimate disposition of project information. Every project stakeholder should understand how communications affect the project as a whole.

The course is designed to follow the Communications Management Knowledge Area of the PMBOK® Guide (Project Management Body of Knowledge) in a practical way. It prepares participants for on-the-job communication skills, while providing the added benefit of following the PMI® way. 

Those involved with PMI and the PMP® certification program are awarded seven PDUs. Total Systems Education’s Global R.E.P. number is 1270.


Upon completion of this module of training, participants will be able to:

  • Discuss the importance of PMI’s Communications Management Planning in the real-world Project Environment.
  • Describe the Project Manager’s responsibility to communicate with stakeholders in a clear and timely manner.
  • Communicate the Project Team needs to Management and Sponsors for successful project completion.
  • Describe how to use the various Distribution Methods for Project Information.
  • Describe the special needs of Managing a Virtual Team.
  • Plan and Execute Effective Team Meetings and Conference Calls.
  • Deliver the proper Performance Data in an effective and timely manner.
  • Discuss the Importance of “Lessons Learned” Documentation and Project Management Plan updates.



I. Introduction and Course Objectives

A. PMI® as a Resource

B. The “Reality Check”

II. Communications Skills

A. Communication Skills vs. Project Communications

B. The Communication Model

1. Encode

2. Decode

3. Sender

4. Receiver

5. Message

6. Medium

7. Noise

C. Email

1. Subject Line

2. Body of the Email

3. Attachments

4. Response

D. Presentation Techniques

1. Preparation

2. Agenda

3. Know Your Audience

4. Design of Visual Aids

5. Body Language

E. Meeting Management Techniques

1. Why Meetings Matter

2. Five Principles of a Good Meeting

III. Identify Stakeholders

A. Project Charter

1. Sponsors

2. Customers

3. Team Members

4. Groups

5. Departments

6. Other Affected Parties

B. Procurement Documents

C. Environment Factors

D. Process Assets

E. Stakeholder Analysis

1. Identify All Possible Stakeholders

2. Identify Potential Impact

3. Assess Reaction

F. Expert Judgment

G. Stakeholder Register

IV. Plan Communications

A. Developing Your Communications Strategy

1. Sponsors

2. Customers

B. Communication Requirements Analysis

C. Communications Technology

D. Project Communications Plan

E. The Communication Plan Attributes

V. Distribute Information

A. Project Management Plan

B. Performance Reports

C. Communication Methods

D. Information Distribution Tools

E. The Lessons Learned Process

1. Identifying Successes and Failures

2. Improving Future Performance

3. Technical, Managerial and Process

F. Lessons Learned Documentation

1. Knowledge Base

2. Knowledge Management System

3. Updated Corporate Policies, Procedures and Processes

4. Improved Business Skills

5. Updates to the Risk Management Plan

G. Benefits

 VI. Managing Stakeholder Expectations

A. Communication Methods

1. Face to Face

2. Meetings

3. Telephone Calls

4. Email

B. Issue Logs

C. Updates

1. Lessons Learned

2. Project Management Plan

VII. Report Performance

A. Baseline Data

B. Reporting Information

1. Scope

2. Schedule

3. Cost

4. Quality

C. Work Performance Information

D. Effective Meeting Minutes

E. Status of Deliverables

F. Performance Measurements

G. Forecasted Completion

H. Quality Control Measurements

I. Approved Change Requests

J. Status Review Meetings

K. Time Reporting/Cost Reporting

L. Earned Value Analysis

M. Recommended Corrective Actions

VIII. Conclusion and Critique

A. Review Major Topics/Issues

B. Upon request for contract clients:

1. PMP Examination Preparation

2. Specific PMBOK Issues

3. Sample Questions and Answers

C. Participants Critique Class

Method of Instruction

Instructional methods for this one day class are lecture, discussion, exercises, simulations, role plays and workshops.  Reference to and inclusion of the PMI® PMBOK are certainly included and applied to real-world situations. Session also has participant discussions and feedback of on-going project situations.


Participation in class discussions and exercises; completion of skill practices; participation in group exercises during class is expected.