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SBX8105

Course
SBX8105
Course Title
Fundamentals of Supervision and Management I

Description

If you're a new supervisor or manager, this course will help you succeed and become more effective by learning the language of management. You'll learn how to delegate, motivate and more as you move from employee to manager. The sessions also help you understand how to influence and direct other people's performance, solve problems and resolve conflict.

Offered in partnership with ed2go.

ed2go is a global Registered Education Provider for the Project Management Institute (PMI). R.E.P. #3213. Please visit pmi.org to learn more.

Objectives

Learn what managers are and what they do, why they are needed, and how their various functions are defined. Understand how technical and managerial duties evolve as people are promoted up through the layers of an organization. Describe managerial jobs in terms of the technical and managerial tasks that are performed. Explain the ways in which a supervisor can handle the challenges of delegation, performance management, and time management. Understand the importance of motivation in the workplace. Understand the basic theories of motivation. Describe the focus and the impact of the various theories of motivation. Understand the importance of creating a motivational environment. Define conflict, negotiation, and problem-solving. Learn various models and techniques of problem solving. Apply the problem-solving model to an actual situation. Learn the relationship of implementation to the problem-solving model.

Content

Wednesday - Lesson 01 How has management theory evolved over the last 100 years? In this lesson, we'll take a fascinating glimpse back into the days of assembly lines and scientific management. Why did we need managers in the first place? We'll look at the ways organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Friday - Lesson 02 Let's see if we can identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges of that day. We'll talk about ways to make the supervisor's path smoother, such as empowerment and communication. We'll also go over some helpful hints on managing your image as a supervisor in your organization. How does one begin to think, act, and look like a manager?

Wednesday - Lesson 03 Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? In this lesson, we'll look at the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Friday - Lesson 04 In this lesson, we'll look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. Once we understand the challenges of the typical day, we can certainly understand the importance of time management to a supervisor! In this lesson, we'll identify time-wasters and time-savers.

Wednesday - Lesson 05 Time to really dig into the topic dear to many managers' hearts-motivation! In this lesson, we'll clarify what managers need to understand about human motivation, and help you to understand the links between motivation and productivity.

Friday - Lesson 06 Motivational theories are great as long as they truly help you to manage people at work every day. We'll look closely at four theories that pass that test in this lesson: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, the three levels of human need in Alderfer's theory, and the three needs outlined by McClelland.

Wednesday - Lesson 07 Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs, and we'll go over both in this lesson. We'll also discuss goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people.

 Friday - Lesson 08 In this lesson, we'll define two more very practical and influential motivational theories; equity theory and expectancy theory. Then we'll wrap up our theoretical discussion by making sure we understand the importance of creating a motivational environment.

Wednesday - Lesson 09 Now comes the hard part: when real life doesn't work out the way the theories told us it should. What happens when conflict arises? We're going to talk about conflict and conflict resolution in this lesson. We'll include specific techniques of negotiation, a particular type of conflict management.

Friday - Lesson 10 We'll broaden our thinking a bit in this lesson: We've been looking a lot at individuals, but what about conflict and problem-solving in work groups? In this lesson, we'll identify means of solving conflict between groups. We'll also learn a problem-solving model that is useful in work and in life!

Wednesday - Lesson 11 In this lesson, we'll continue to explore the problem-solving model introduced in Lesson 10 by talking about the importance of establishing objectives, generating alternatives, and choosing a solution.

Friday - Lesson 12 Lesson 12 concludes our discussion of the problem-solving model by explaining the importance of having a plan of action, and giving you the tools you need to carry the plan through to completion. We'll conclude by taking a final look at the conflicts that can arise while solving problems and completing action plans, and we will discuss the appropriate use of power to solve some conflict.

Method of Instruction

Online

Evaluation

Class participation