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Course Title
Fundamentals of Supervision and Management II


Unlock your potential as a more effective manager in this six-week online course. You’ll cover how communication is the essential ingredient, as well as what you can do to develop your interpersonal skills to confidently handle various situations and issues with your team.

We are going to show you how to recognize personality traits--in yourself and in others--and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, agreeableness and more. 

Offered in partnership with ed2go.  ed2go is a global Registered Education Provider for the Project Management Institute (PMI). R.E.P. #3213. Please visit to learn more.


  • Learn the purposes and the components of organizational communication. Introduce effective communication models.
  • Learn how communication flows in organizations, and what barriers can block communication.
  • Learn how to choose the right communication medium, and learn an effective listening model.
  • Learn about non-verbal communication, and how to be more effective when communicating in writing.
  • Learn how to effectively communicate with groups and how to run meetings.
  • Learn the importance of communication in times of organizational change, and learn to assess the organization's communication climate.
  • Overview interpersonal skills and their importance to managers.
  • Learn about personality theory and personality types.
  • Explore personality conflicts and what leads to them.
  • Learn more about personality characteristics.
  • Learn about the use of power, and situational leadership.
  • Learn how to use interpersonal skills throughout your career.


Wednesday - Lesson 01

When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication.

Friday - Lesson 02

As we begin to identify problems or issues with communication in organizations, it's valuable to have a framework to help us understand it. In this lesson, we'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.

Wednesday - Lesson 03

How do you become a better communicator? Choosing the right communication method is a logical first step! This lesson will provide you with some tips for doing just that. We'll also talk about how to listen more effectively-the first step to being a more effective communicator.

Friday - Lesson 04

What we say is only part of what we communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. Then we'll start discussing written communication as well as how to use the writing process more effectively.

Wednesday - Lesson 05

Communicating with individuals is a real art--communicating with groups multiplies the challenge! Here's we'll discuss groups and teams and how to best approach them with your communications. We'll also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.

Friday - Lesson 06

During times of organizational change it is difficult to communicate effectively, and sometimes hard to get your points across effectively. People are angry, tense, and anxious, and so are you! In this lesson, we'll look into what happens to the climate of the organization during times of change, and you'll learn how to communicate effectively when it counts the most.

Wednesday - Lesson 07

In this lesson, we'll begin to discuss the second major topic of the course: Interpersonal skills. Here we'll go over why these skills are important in any organization and we'll look into a concept called emotional intelligence.

Friday - Lesson 08

Personalities! They're all around us. You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? We'll find out in this lesson. We'll begin by discussing the personality traits of introverts versus extroverts.

Wednesday - Lesson 09

In this lesson, we'll talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and we'll explore them all in this lesson. We'll do the same with another important trait: conscientiousness.

Friday - Lesson 10

We'll discuss two more personality traits in Lesson 10--neuroticism and openness to experience. As we learned in Lesson 9, people can be high, low or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.

Wednesday - Lesson 11

A need for power? Does that seem a bit autocratic to even admit to? Most of us do have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? We'll answer all of these questions in this lesson.

Friday - Lesson 12

We'll wrap up the course and our discussion on interpersonal skills with some useful tips on how to use these new skills effectively-not just with your employees, but with your peers and your boss, as well.

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