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SCP8000

Course
SCP8000
Course Title
Certified Supply Chain Professional Exam Prep

Description

The APICS Certified Supply Chain Professional program is the first comprehensive educational program designed especially for supply chain management and operations professionals. The APICS CSCP program takes a broad view of operations, extending beyond internal operations to encompass the entire supply chain – from supplier, through the company, to the end consumer. The program provides professionals with the knowledge necessary to understand and manage the integration and coordination of end-to-end supply chain activities. To earn the APICS CSCP designation, candidates must pass one comprehensive four hour exam with 175 questions taken from more than 150 references.

Objectives

  • Explain how successful supply chain management adds value to your organization
  • Describe how to develop a supply chain strategy that aligns with corporate strategy
  • Explain natural dynamics within the supply chain to optimize performance and profitability
  • Evaluate the process constraints and choices within global logistics to establish a plan linked to overall strategy
  • Effectively use customer data to improve service performance and increase value to suppliers and customers
  • Describe the strategic importance of purchasing and supplier relationships
  • Describe the innovative technologies enabling collaborative commerce and global visibility
  • Apply technology to enhance performance of distribution, reverse logistics, and global supply chain communications

Content

CSCP Exam Content:

Supply Chain Management (SCM) Fundamentals (30%)

A. Overview of supply chain management

1. Supply chain management process overview

2. Definitions of supply chain, supply chain management, including reverse supply chain

3. Value and benefits of supply chain management (using the supply chain to improve profitability and decrease working capital)

a. Key stakeholders in the supply chain

4. Evolution of supply chain management (definition of different stages, recognition, understanding, examples)

a. Functional supply chains

b. Integrated supply chains (internal and external)

c. Value networks

B. Aligning supply chain management with corporate strategy

1. Corporate strategy (strategic and financial planning)

2. Competitive priorities and future direction (use of visibility, velocity, and variability)

3. Aligning supply chain strategy and capabilities with corporate strategy

4. Driving supply chain decisions (e.g. processes, capacities, locations, etc.) with competitive priorities and supply chain strategy

5. Using ERP to align operations with strategy

6. Make-or-buy decisions (outsourcing)

7. Compliance and regulatory issues

C. Managing the supply chain

1. Supply chain objectives

a. Value drivers

b. Key performance indicators (KPI)

c. Balanced scorecard

d. Efficiency and cost versus responsiveness

2. Elements of supply chain management including network configuration, inventory control, product design, information technology and support systems

3. Performance metrics in CFO language (e.g. cash-to-cash cycle, ROA, total supply chain cost, inventory investment, value-added productivity, etc.)

4. Definition of synchronization and key success factors

D. Continuous improvement

1. Definition of continuous improvement

2. Purpose

3. Visibility and analysis

4. Goals and benchmarking

5. Implementation

6. Change Management

7. Tools and philosophies (six sigma, lean manufacturing, theory of constraints, importance of data)

II. Building a Competitive Infrastructure (20%)

A. Demand planning

1. Overview (role in SCM, components, importance, etc.)

2. Role of marketing in demand planning (e.g. product management, new product introductions, market analyses, order policies, etc.)

3. Forecasting (quantitative and qualitative components)

4. Supply chain dynamics (e.g. bullwhip effect)

5. Collaborations (joint planning, service agreements, VMI, CPFR, etc.)

B. Product design considerations – (Involving suppliers sooner in new product development opportunities)

1. Component commonality

2. Modularity vs. integral design

3. Universality

4. Mass customization

C. Manufacturing planning and controlling

1. Business planning

2. Sales and operations planning (S&OP)

3. Master production scheduling (MPS)

4. Material requirements planning (MRP)

5. Capacity requirements planning (CRP)

6. Inventory management

D. Logistics

1. Warehousing

2. Transportation

3. Distribution requirements planning (DRP)

4. 3rd and 4th party logistics (3PL and 4PL)

5. Reverse logistics

6. Global logistics and international business

III. Managing Customer and Supplier Relationships (30%)

A. Customer relationship management (CRM)

1. Introduction to CRM

2. Identify and prioritize customer needs

3. Collect, analyze, and use customer information to determine contact channel and product strategy

4. Develop customer interaction plans

5. Align customer service processes

6. Demand management

7. Sales and marketing using CRM

8. CRM technology

9. CRM outsourcing

B. Supplier relationship management (SRM)

1. Overview of SRM

2. Steps in SRM process

3. Buyer’s/purchasing professional’s redefined role

4. Purchasing (requisitions, purchase orders, and purchasing contracts)

5. Supplier selection

6. Communication

7. Performance evaluation (relationship to customer needs)

8. Certification

9. Alliances

10. SRM technology

11. Outsourcing SRM

C. Keys to effective relationship management

1. Organizational capabilities

2. Willingness to change

3. Commitment to relationship

4. Open communications and joint objectives

D. Integrated customer/supplier relationship management

1. Role and value organization brings to both supplier and customer

2. Trends enabling greater collaboration

3. Reasons some organizations resist bringing customer and supplier together

IV. Using Information Technology (IT) to Enable Supply Chain Management (20%)

A. Role of IT in the supply chain

1. Overview

2. IT infrastructure: interface devices, communications, databases, system architecture

3. Acquisition and use of data (goals, collection & validation, and analysis)

4. Uses of information technology in the supply chain

5. Supply chain management comprehensive system

B. ERP in supply chain management

1. Overview

2. Leveraging ERP systems

C. Innovative technologies and their uses

1. Overview

2. Supply chain event management/supply chain process management

3. Advanced optimization tools (including WMS, TMS)

4. Technology trends

D. Using IT to enhance supply chain performance (how tool enhances)

1. Overview

2. Electronic data transfer (EDT) and standards [including EDI, bar codes, and RFID (radio frequency identification)]

3. Advanced tools [APO/APS (advance planning and optimization/scheduling), network optimization]

E. Business

1. Overview

2. Internet-enabled supply chains

3. e Business considerations (ROI, benefits, etc.)

4. Use in collaborations and joint processes

5. B2B and B2C (business to business, business to consumer/customer)

6. Portals and hubs

Prerequisites

APICS requires the following experience and or educational background to sit for the CSCP exam.

Eligibility requirements for the APICS CSCP designation are:

  • The APICS CPIM, CFPIM, or CIRM; or C.P.M., CSM, or CPSM designations plus two years of related business experience, or 
  • Bachelor's degree or equivalent plus two years of related business experience, or
  • Five years of related business experience.

Method of Instruction

  • Interactive facilitator-led discussion, individual action planning activities

Evaluation

  • Participation and action plan for development