Blackboard

http://blackboard.cpcc.edu/

Blackboard is one of two online learning management systems used by the college.

Instructors have the ability to choose which online learning management system to use.

If you are the instructor of record for a course and would like to use Blackboard, your course should already be available there.

If you are a student, your instructor should notify you if his/her class is being taught in Blackboard.

Features

Blackboard provides but is not limited to, the following capabilities

  • Online course environments that can contain useful documents and resources for any online aspects an instructor or student would need
  • Online submission and plagiarism checks on all submitted assignments
  • Online communication and collaboration components to interact with instructors and classmates in geographically disparate areas

 

Hours

Blackboard services are generally available all week, however, they are unavailable 3am - 7 am on Sundays for general maintenance.  There are periodic maintenance outages scheduled at the beginning of each term, which are published on Blackboard's front page.

The Help Desk will be available to assist with any requests pertaining to Blackboard during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Accessing Blackboard

  1. Go to http://blackboard.cpcc.edu/
  2. Log in with your student or employee account
  3. Select intended course and follow directions

 

Students 
To obtain your login credentials, please visit our CPCC Login web site
If you login but your courses are not listed - please verify your enrollment at http://mycollege.cpcc.edu. 
If you are enrolled but the courses are still unavailable - please contact your instructor. You can look up your instructor's contact information using the college e-Directory. 
Error/Maintenance Screen while accessing Blackboard
After maintenance updates, some users may still see a maintenance page loaded. To resolve this issue, a force refresh is required. Please try pressing Ctrl+F5 (Command+F5 for Mac) to force refresh the page. This usually resolves the issue.
Should the problem persist, press Ctrl+Shift+Delete and empty the cache for at least the previous week.
What is Blackboard? 
Blackboard is an e-learning tool used by CPCC to provide distance education over the internet. 
How do I access Blackboard? 
You must enroll in an online class to use blackboard. More information on online classes is available through the Virtual Campus website. 
What are the hardware and software requirements necessary to participate in a typical online class? 
A document describing these requirements is available on the CPCC Information Technology Services website. 
I have enrolled in an online class, how do I login to Blackboard? 
You must use your CPCC Login and password to access Blackboard. 
What is CPCC Login? 
CPCC Login consists of a User Name and Password that are used to access college computing services that require authentication. Currently CPCC Login is used to access student email accounts, and Blackboard online courses. 
How do I get started using CPCC Login? 
Before you may use any CPCC Login services, you must activate your account. When you activate your account, you will receive your Username and Password. 
I activated my CPCC Login account last semester to use email, but I cannot access my Blackboard online course. What am I doing wrong? 
Verify that you are using the correct credentials. First, use the Lookup CPCC Login utility to make sure you are using the correct User Name. You can also reset your password if you have forgotten it. 

 

Students 

 

To obtain your login credentials, please visit our CPCC Login web site

If you login but your courses are not listed - please verify your enrollment at http://mycollege.cpcc.edu
If you are enrolled but the courses are still unavailable - please contact your instructor. You can look up your instructor's contact information using the college e-Directory

Error/Maintenance Screen while accessing Blackboard

After maintenance updates, some users may still see a maintenance page loaded. To resolve this issue, a force refresh is required. Please try pressing Ctrl+F5 (Command+F5 for Mac) to force refresh the page. This usually resolves the issue.

Should the problem persist, press Ctrl+Shift+Delete and empty the cache for at least the previous week.

What is Blackboard? 

Blackboard is an e-learning tool used by CPCC to provide distance education over the internet. 

How do I access Blackboard? 

You must enroll in an online class to use blackboard. More information on online classes is available through the Virtual Campus website. 

What are the hardware and software requirements necessary to participate in a typical online class? 

A document describing these requirements is available on the CPCC Information Technology Services website

I have enrolled in an online class, how do I login to Blackboard? 

You must use your CPCC Login and password to access Blackboard. 

What is CPCC Login? 

CPCC Login consists of a User Name and Password that are used to access college computing services that require authentication. Currently CPCC Login is used to access student email accounts, and Blackboard online courses. 

How do I get started using CPCC Login? 

Before you may use any CPCC Login services, you must activate your account. When you activate your account, you will receive your Username and Password. 

I activated my CPCC Login account last semester to use email, but I cannot access my Blackboard online course.What am I doing wrong?

Verify that you are using the correct credentials. First, use the Lookup CPCC Login utility to make sure you are using the correct User Name. You can also reset your password if you have forgotten it. 

 

Instructor resources for Blackboard are available at Course Administration Webtools.

 

All requests pertaining to Blackboard issues will be handled primarily by the Help Desk. The Help Desk can be reached at 704-330-5000. Once the Help Desk is contacted with regards to an issue, the Analyst assisting the client will attempt to resolve the issue. If a resolution is not reached, the request will be further looked into and escalated to the appropriate team. Issues that occur while using Blackboard include the following:

  • Error when attempting to logon Blackboard
  • Not able to view class
  • Error during test submission

The above mentioned are examples and do not represent the only issues the Help Desk assists with.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Blackboard during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

For students that require assistance with an error during a test, the Help Desk highly recommends that contact be made at the time of receiving the error. Screenshots are also helpful in determining the root cause of the error.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.