Colleague Training Center (CTC)

https://sharepoint.cpcc.edu/sites/divisions/ITS/CTC/default.aspx

The Colleague Training Center (CTC) provides training classes and support for Ellucian's Colleague and all peripheral software. The CTC is also the primary contact for all NCCCS Colleague Training.

Features

  • Online training areas and contact with outside training resources
  • Video Conferencing and collaboration capabilities

 

Hours

The Help Desk will be available to assist with any requests pertaining to CTC Rooms during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Scheduling the Room

Scheduling HL310 can be done through Ad Astra and requires approval from the room owner. Since this room is provided as an NCCCS state training site and is also the NC Information Highway classroom for CPCC, room requests may be denied with preference for the state agencies who hold this room under contract with CPCC.

Computer locks every once in a while

This is a recent issue that has occurred. We are currently working on re-imaging the machine to see if this issue is resolved. If this does occur repeatedly, the Help Desk should be called immediately at 704-330-5000 using the phone in the office.

Equipment is not showing audio levels. Microphones are not indicating that they are passing audio back and forth

A temporary solution so far for this issue is to reboot the machine.

The cause of this is improper shutting down of the equipment. When the system is not shutdown, the Polycom equipment will go into sleep mode independently after a period of time with no activity. Following this the machine will lock and this is when the issues begin to occur.

Confidence Monitor not displaying content

At times a reboot for the confidence monitor is necessary. If following a reboot there is no content, then proceed to turn off the system completely using the dashboard at the podium as well as the confidence monitor. Then, turn on the system and then the confidence monitor in that order.

For support with issues encountered at a Colleague training Center the Help Desk should be immediately contacted at 704-330-5000. Currently, the primary CTC Room on-campus is Hall 310. For any issues encountered while during a conference call the help Desk will work to identify and resolve any issues encountered. If a client would like an Analyst present during a conferencing session the client would need to inform the Help Desk at least 3 weeks prior to the event. No guarantees can be made if a scheduling request is made sooner.

For any issues encountered the Help Desk will work with the Administrators for the room as well as the NCCCS Support Center in order to ensure timely issue resolution.

The Help Desk will be available to assist with any requests pertaining to CTC Rooms during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.