Colleague

https://datatel2.cpcc.edu/

Colleague is a college enterprise resource planning system used for student information management, human resource management and financial management.

Features

Colleague can assist you with the following:

  • Managing student, employee and financial information
  • Automates processes such as compiling, analyzing, and disseminating financial information

 

Hours

The Help Desk will be available to assist with any requests pertaining to Colleague during the following hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM

 

Phone

704-330-5000

Friday

7:30 AM - 5:00 PM

 

Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM

 

E-mail

helpdesk@cpcc.edu

Sunday

Closed

 

 

 

Request Colleague Access
Log into Web Employee/Web Advisor when you are on campus. By selecting the College Information Systems Access Request, you can request new access to Colleague.  Select Colleague from the drop down list under System Type and the needed application under Application Type.  We recommend listing an individual with access equal to what you will need, as that can save some time in getting the appropriate access granted.

Colleague Training

For additional training with Ellucian Colleague forms, there are many trainings available on http://pd.cpcc.edu.  By entering datatel or Colleague in the search options, you can access training for Colleague.

System Backup
System backup is from 3:00 am to 5:30 am and scheduled user system maintenance is from 5:30 am to 7:30 am.

Please Note:  Our web forms use ImageNow, which is no longer compatible with Google Chrome.  We recommend you use Firefox when attempting to submit forms requesting access.

Colleague is supported via the Help Desk. The client should always contact the Help Desk for any requests pertaining to scanning or errors encountered with Colleague. The Help Desk will be responsible for ensuring that errors and issues are escalated through appropriate channels to ensure issue resolution within the specified time-line.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Colleague during the following hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM

 

Phone

704-330-5000

Friday

7:30 AM - 5:00 PM

 

Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM

 

E-mail

helpdesk@cpcc.edu

Sunday

Closed

 

 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.