College Standard Software

This section provides a list of the college standard installations for our computers for both employees and students.  These installations, known as images, allow our staff and students to have an expectation of installed software depending on the machines they are using.

Features

CPCC provides computers for the usage of both faculty and staff on campus.  Those computers are provided with many programs, such as Microsoft Office, Mozilla Firefox, Media Player, Adobe Pro as a small list of possibilities.  This is provided to grant a learning environment with the tools used in real world situations and to familiarize our students with those applications.

Hours

The Help Desk will be available to assist with any requests pertaining to College Standard Software during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

 

Employee Image – Windows 7 x64

 

  • Windows 7 x64 Enterprise – SP1
  • Microsoft ForeFront Client
  • Microsoft Office 2013 x32 – SP1
  • Internet Explorer 10.0.35
  • Adobe Reader 11.0.1
  • Adobe Acrobat Pro XI
  • Adobe Shockwave Plugin 21
  • Adobe Flash Player Plugin 21
  • Mozilla FireFox 44.0.2
  • QuickTime 7.7.9
  • Java - Version 8 Update 73
  • Microsoft Silverlight 5.1.30214
  • Windows Media Player
  • Windows Movie Maker 2.6
  • CD Burner Pro 4.4.1

 

Base Image

 

  • Windows 7 x 64 SP1
  • Microsoft Office Enterprise 2013 SP1(Word, Excel, Access, PowerPoint, Outlook and Publisher)
  • Microsoft .Net Framework 4.5
  • Internet Explorer 10
  • Mozilla Firefox 39
  • CD Burner XP Pro 4.5.5
  • Adobe Reader XI 11.0
  • Adobe Flash player 18.0
  • Adobe Shockwave Player 12.1
  • Adobe AIR 18.0
  • Java 8 Update 51
  • QuickTime Player 7.76
  • SSH Secure Shell 3.2.9.0
  • Aleks Player 3.18
  • Wolfram CDF Player 9.0.1

 

Due to licensing restrictions, the following Windows based images are only available for workstations used by the IT division:

IT Base Image (Includes Software Available in the Base Image)

 

  • Orwell Dev C++ 5.8.3 (mingw)
  • Guido Van Robot 4.4
  • MS Expression Studio 4
  • MS Visio 2013
  • MS Visual Studio Ultimate 2013
  • Python 2.7.5
  • Raptor 4.0.6
  • Code Blocks 13.12
  • JGrasp 2.0.1_01
  • Net Beans IDE 8.0 with JDK 8 u 51 (Java EE with apache & TomCat)
  • Notepad ++ 6.7.9
  • JDK 8 u 51
  • Numpy 1.8.1
  • Wingware 101 _ 5.1
  • Calico 3.0.1
  • Alice 3.1
  • Flow Gorithm 1.7.4

 

SGD Image

 

  • Windows 8.1
  • Quicktime Player 7.7
  • Java 8 update 51
  • Adobe Reader 11
  • Adobe Air 18
  • Adobe Flash player 13.0
  • Adobe Shockwave Player 12.1
  • Mozilla  FireFox 39
  • Internet Explorer 11
  • Microsoft .Net Frame Work 4.5
  • Microsoft Windows Live  Movie Maker 2.6
  • Microsoft Visual Studio Professional  2013 update 4
  • Microsoft  SQL Server 2014 SP1
  • Microsoft Office 2013
  • Microsoft Visio 2013
  • Microsoft SharePoint Designer 2013
  • Microsoft One Note 2013
  • Microsoft Project 2013
  • Microsoft XNA Game Studio 4.0
  • Microsoft XNA Framework redistributable 4.0 refresh
  • Microsoft Windows Phone  SDK 7.1
  • Microsoft  Expression Studio 4
  • Microsoft Silverlight 5 .1
  • Microsoft Kinect for Windows  SDK 1.8.0.595
  • Microsoft Kodu Game Lab 1.4.27
  • Microsoft Games for Windows
  • DEV C++ 5.6.2
  • Python 3.4.0
  • Guido Van Robot 4.4
  • Raptor 4.0
  • Natural Motion  2.7.1
  • SickHead Games: Torsion 1.1.392
  • Torque Game Engine 1.5.2 SDK
  • Zune 4.08.2345.00
  • DivX Plus Player  9.0.0
  • VLC Media Player 2.3.1
  • Celtlx 2.9.7
  • Jing 2.8
  • Alice 3.1
  • Android SDK Tools ((App Inventor 1.1)
  • Aleks 3.18
  • SSH Secure Shell 3.2.9
  • World of Warcraft (Battle.net)
  • League of Legends 3.1
  • Java SDK 8 u 51
  • Eclipse Classic 4.2.1
  • Android SDK { {ADT Bundle includes Eclipse IDE & Android developer tools}}
  • Notepad ++ 6.7
  • Unreal Development Kit 2014-02
  • Autodesk Entertainment Creation Suite 2015
  • Autodesk Maya 2016
  • Adobe Creative  Cloud  1.9
  • Unreal Engine 4.0
  • Game Maker 1.3
  • Zbrush
  • Unity 5.0

 

Apple OSX Image

  • OSX 10.10.5 Yosemite and/or 10.11.1 El Capitan
  • Adobe Reader DC 2015
  • Adobe Flash Player Plugin 19.0.0.226
  • Adobe Shockwave Plugin 12.2
  • Citrix Plugin 12
  • DVD Player
  • VLC 2.2.1
  • Java - Version 8 Update 65
  • iMovie
  • Photos
  • ITunes 12.3.1
  • Keynote
  • Numbers
  • Pages
  • Microsoft Office 2011
  • Microsoft Silverlight 5.1.4
  • Mozilla Firefox 41.0.2
  • iBooks
  • Safari 9.0.1
  • QuickTime 10.4

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to College Standard Software during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.