Media Conversions

Self-service equipment for analog and digital media conversions is supported in the Central Campus Teaching & Innovations Commons, LR405. Supported media types include audio cassettes, VHS cassettes, CD/DVD, DV Tapes, and more. Assistance on conversion equipment and software may be scheduled by contacting the ITS Help Desk. Please be advised, support is available by appointment only.

Support for digital multimedia files such as video, audio, and presentation projects is also provided. To schedule an appointment for support, please contact the ITS Help Desk, 704.330.5000.

Features

Services Include:

  • Support for operating self-service VHS-to-DVD converters
  • Segmentation of media for network and web-based delivery
  • Creation of media such as CD or DVD for non-web distribution
  • Uploading content to standardized CPCC web-based hosting platforms
  • Coordinated support for embedding web-based content into web pages, Blackboard or Moodle courses, and more...

Hours

The Help Desk will be available to assist with any requests pertaining to Media Conversions during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Copyright Protected Media:

Information Technology Services will not perform or maintain copyright analysis documentation. Users converting any media protected under copyright law with self-service equipment are required to coordinate and maintain publishing company approvals.

For more information on how to obtain publisher approval, visit: https://www.cpcc.edu/its/digitalmedia/tutorials/copyright-information

If the publishing company provides expressed permissions to convert the title, Digital Media Services will work to facilitate this at little or no cost to the requesting department.

If publisher approval may not be granted, Digital Media Services will work to obtain price quotations for upgraded media. Departments are strongly recommended to purchase available upgrades.

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave aThe Service Provided by Digital media Services and the Help Desk is intended to assist our clients in better utilizing any media they might have regardless of the original storage type.
The Help Desk will be responsible for scheduling and coordinating meetings between any client and the Digital media Services Department. Requests received directly will be forwarded to the Help Desk.
Once a meeting is scheduled, Digital Media Services Staff will meet with the client and provide assistance related to any of the following:

  • Support for operating self-service VHS-to-DVD converters
  • Segmentation of media for network and web-based delivery
  • Creation of media such as CD or DVD for non-web distribution
  • Uploading content to standardized CPCC web-based hosting platforms
  • Coordinated support for embedding web-based content into web pages, Blackboard or Moodle courses, and more...

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Media Conversions during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

 

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.