Digital Media Services

https://www.cpcc.edu/its/digitalmedia

Digital Media Services at CPCC are services to help plan, create, arrange and deliver digital media content. Digital Media Services (DMS) is also a team of specialists in the Information Technology Services, Emerging Technology department focused on these services.


More information may be found on the ITaRS Digital Media Services Website, which is listed above.

Features

 DMS provides the following features:

  • Plan and design applications and environments where video/digital multimedia is important.
  • Equip CPCC students, faculty and staff with means to record create content in easy ways.
  • Provide applications and support for editing and enhancing your media projects.
  • Support content repositories that provide web-delivery of video and multimedia.

Hours

The Help Desk will be available to assist with any requests pertaining to Digital Media Services during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


The Help Desk will be available to assist with any requests pertaining to Digital Media Services during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


The Help Desk can be contacted for any issues encountered with any of CPCC’s Digital media services.

The Help Desk can be contacted for any of the following reasons:

  • Coordinating Digital media Services
  • Troubleshooting issues encountered while using DMS Services
  • Assistance with general questions pertaining to DMS Services
  • Other questions, or inquiries pertaining to DMS


For requests that the Help Desk is unable to resolve the time of contacting the Help Desk, a Service Request will be created and will be the method of tracking for the Clients Service Request.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Digital Media Services during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.