Desktop Print Charge Back

https://secure2.cpcc.edu/cpcclogin/faq.rios?faq=faq6

The Desktop Print Charge Back system for CPCC is an accounting system by which students are afforded a funded account against which printed material may be billed on demand.  A detailed FAQ for this system can be viewed from the link above.

Features

The Desktop Print Charge Back system for CPCC:

  • Provides an initial account balance based on lab fees.
  • Provides print credits in cases of system failure.
  • Provides students with the ability to purchase additional print credits.
  • Provides a refund of unused account balance over $5 of purchase credit.

Hours

The Help Desk will be available to assist with any requests pertaining to Printing during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM

 

Phone

704-330-5000

Friday

7:30 AM - 5:00 PM

 

Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM

 

E-mail

helpdesk@cpcc.edu

Sunday

Closed

 

 

 

What is the cost for printing?
This list provides the charging schedule based on paper size, Black / White or color, and duplex settings. The exact cost of printing can be found on the faq, located at https://secure2.cpcc.edu/cpcclogin/faq.rios?faq=faq6

How can I view my Pay For Print account information?
Students can view their Pay For Print account information by visiting https://payforprint.cpcc.edu.

In which areas will Pay For Print be used?
Pay For Print will be used in all open computer labs, libraries, and select classrooms. http://www.cpcc.edu/itservices/labs

Printing refund requests can be processed through the Help Desk. The Help Desk is not responsible for reimbursing clients. The Help Desk can also provide print reports for students, faculty, and staff.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Printing during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM

 

Phone

704-330-5000

Friday

7:30 AM - 5:00 PM

 

Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM

 

E-mail

helpdesk@cpcc.edu

Sunday

Closed

 

 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.