Desktop Print Services

A service that automatically connects users of instructional workstations to local and/or the nearest network printer to the desktop. Additionally, it manages access to network printers and can create new Print objects.

Features

Desktop Printer
A Desktop printer is categorized as any printer that is used by a single user that is not on the CPCC Printer network. These printers can only be used by the computer connected to the printer


Network Printers
A network printer is categorized as any printer that can be used by anyone at Central Piedmont. Network printers can be located within the CPCC Printer Directory and are connected to one of the Print Servers.

Hours

The Help Desk will be available to assist with any requests pertaining to Printers during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Adding a Printer to your Computer

The following instructions will assist you with adding a network printer onto a workstation.  Please note when adding a printer it is required to know the name of the printer.

Open Devices and Printers by clicking the Start button and then, on the Start menu, clicking Devices and Printers.

Click Add a printer.

In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.

In the list of available printers, select the one you want to use, and then click Next, however if the printer is not listed click on The printer that I want isn't listed.

Select Find a printer in the directory, based on location or feature, and click Next.

Type in the name of the printer, click Find Now, and double-click on the printer that is to be added. (Please note that the name of the printer typically begins with the location of the printer.

You will be notified that the printer has been successfully added, and then click Next.

If you wish to test the printer click Print a test page or you may click Finish to end the wizard.

 

The following bullets provide the Support Levels for different Printer categories as defined by the ITS Help Desk:

  • Desktop Printer

Support for desktop printers is limited to assistance with driver installation and printer configuration. If we are unable to resolve an issue with a desktop printer we can provide contact information for the vendor of the printer but will be unable to facilitate support coordination with the vendor and the client.

  • Network Printers

Network printers are supported fully by the ITS Help Desk. If the Help Desk is unable to resolve an issue with a networked printer, communication will be made with Campus Printing to request a Technician visit our site from the Vendor.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Printers during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.