DreamSpark

https://e5.onthehub.com/WebStore/Welcome.aspx?vsro=8&ws=205258F2-C29B-E011-969D-0030487D8897

DreamSpark is an online software system where authorized students can download and access a wide range of Microsoft developer tools, servers, and platforms. There is no charge to download the software as long as you are an eligible user in the system. Microsoft has added an option to the site for certain products which allows students to order a CD for a price.

Your university/college is licensed under the MSDN Academic Alliance Program which enables eligible students and faculty members to access software available under the Program. E-academy Inc., a partner of Microsoft, is providing DreamSpark to you. Simply log into the System using your DreamSpark username and password, and start browsing/ordering the software available to you.

Features

A wide variety of Microsoft software is available via Dreamspark. Some commonly requested software include:

  • Microsoft Access
  • Microsoft Desktop Operating Systems
  • Microsoft Server Operating Systems
  • Microsoft Server products (Exchange, SQL, etc)
  • Microsoft Visual Studio
  • Microsoft Visio
  • Microsoft Expression Web

For a full list of available software, please visit the CPCC DreamSpark site at https://e5.onthehub.com/WebStore/Welcome.aspx?vsro=8&ws=205258F2-C29B-E011-969D-0030487D8897

Hours

The Help Desk will be available to assist with any requests pertaining to Dreamspark during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Who is Eligible for MSDNAA Software via DreamSpark?

MSDNAA software is available to students registered for a Science, Technology, Engineer, or Math (STEM) curriculum course. Faculty and staff teaching or supporting these STEM courses also qualify for MSDNAA software.

What restrictions are there on MSDNAA software?

The MSDNAA software may be used only for academic instruction, academic projects, and non-commercial research. You may not use the software for commercial purposes or to develop and maintain your own administrative or IT systems. The Microsoft Windows operating system may only be installed to facilitate the use of other MSDNAA software and technologies such as Microsoft Visual Studio for instruction or research.

How do I access DreamSpark?

Your username is your CPCC email address, formed by appending @email.cpcc.edu to the end of you CPCC Login ID (e.g. cmx54d3f@email.cpcc.edu). Your password should have been emailed to your student email account. If you do not know your password, see the support section below.

Your MSDNAA Online Software System can be found at: https://e5.onthehub.com/WebStore/Welcome.aspx?vsro=8&ws=205258F2-C29B-E011-969D-0030487D8897

Remember, by accessing the Microsoft software through this system you are stating that you are authorized, and are agreeing to comply with all usage guidelines.

CPCC Help Desk Support

Each title can only be downloaded once. If a session is disrupted during the download, the user's account will need to be reset in order to complete the download of that particular product. To obtain support for this specific issue, call the CPCC ITS Help Desk at 330-5000.
All other support issues should be directed to the DreamSpark support.

DreamSpark Support

DreamSpark provides a self-service tool to help students identify and troubleshoot problems. If you have any technical difficulties while downloading your software, please go to the support section in the website and click on Request Customer Support. Technical support will be provided by the MSDNAA Program Administrator at your school.

I lost my DreamSpark password, what do I do?

Go to the Login page located here.  You can request your password by clicking the link under 'Login Help' on the right hand side of the page.

For requests pertaining to DreamSpark, the Help Desk will assist with remote access as well as any other inquiries and questions.

If the Help Desk encounters an error and is unable to resolve the issue at the time the client contacts the Help Desk, the request will be further looked into and assigned to administrators if needed.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Dreamspark during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.