Faculty Candidate Teaching Demonstrations

This is a service, which allows hiring and interview committees to record and review potential faculty members in a practice environment. ITaRS, through Digital Media Services (DMS) provides assistance in the use of camcorders, removal, upload, and take down of recorded content for faculty candidate demonstrations.

Features

Some Features include:

  • Instruction on how to use the camcorder
  • Processing recorded content and uploading it to the required committee areas
  • Removal of recorded material after a set period

 

Hours

The Help Desk will be available to assist with any requests pertaining to recording of teaching demonstrations during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Directions for Recording Teaching Demonstrations


1.    Contact Library Services to reserve a Camcorder Kit/Teaching Demo using their online form. Please try to give at least a two week notice.
2.    If you have any questions about how to use the camcorder, you may schedule an appointment with ITaRS - Digital Media Services by contacting the Help Desk at x5000 or by emailing helpdesk@cpcc.edu.
3.    Record teaching demonstration of interviewed candidates.
4.    Make an appointment with Digital Media Services to have your recordings processed for you by emailing helpdesk@cpcc.edu. In your email to Digital Media Services, please include the following information:

  • Hiring Committee Manager’s name
  • Requisition Number for the position
  • A list of all members of the hiring committee that need to be able to view the teaching demo

5.    Digital Media Services will remove the media from the camcorder during your appointment. They will upload the video recordings so that you can share them with hiring managers within 3 -5 business days.

  • Recordings are stored for a 30 day period.
  • Extensions can be requested by the Hiring Committee Manager

6.    Return the camcorder kit to Library Services.


Instructional Development will serve as back-up in case equipment is not available when needed from Library Services. Appointments can be made at Idev@cpcc.edu or by calling #6111.

Appointments for recording of teaching demonstrations are processed via the Help Desk. There is no guarantee that an appointment will be met should it be requested within two weeks of the event date.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to recording of teaching demonstrations during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.