Linked In Learning

https://www.linkedin.com/learning

LinkedIn Learning provides unlimited access to an on-demand library of high-quality instructional videos covering a vast range of soft­ware, business, and creative skills. This service is offered for free to all active students and employees of Central Piedmont. With more than 13,000 courses taught by industry experts—and more added every week—LinkedIn Learning is designed for all levels of learners.

 

Features

-          Access 13,000+ expert-led courses
-          Add LinkedIn Learning courses and skills to your LinkedIn profile (optional)
-          Earn a certificate when you complete a course
-          Receive course recommendations tailored to you
-          Use project files and quizzes to practice while you learn
-          View courses anytime on your computer or phone

Hours

The Help Desk will be available to assist with any requests pertaining to Lynda.com during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

 

Unable to login? You must be an active employee or actively enrolled student with a course that has started to access LinkedIn Learning.

 

 

How to Access LinkedIn Learning
 
Go to https://www.linkedin.com/learning
Select “Sign in”
Select “Sign in with your organization account”
Enter your Central Piedmont email address and select “Continue”
Enter your Central Piedmont username and password and select “Login”
 
You may be prompted to connect your LinkedIn profile to your LinkedIn Learning account. This is optional and allows for a more personalized experience.  You can disconnect your account at any time or choose to connect later.

For any inquiries or questions pertaining to Lynda.com the Help Desk can be reached at 704-330-5000.

Additionally, the Help Desk can be reached for any inquiries regarding the following:

  • Access to LinkedIn Learning for Faculty/Staff/Students
  • Issues/errors while accessing LinkedIn Learning
  • General information pertaining to the Service

The Help Desk can also assist with navigating LinkedIn Learning for new users.

Additional to these responsibilities, the Help Desk will work to address any requests it receives from clients.
The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Lynda.com during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.