Lynda.com

http://services.cpcc.edu/lynda

Lynda.com is a collection of online tutorials and training free to all students and employees of CPCC. Lynda.com produces thousands of tutorials, invaluable training, inspiration and more to help you get the most out of your software.

 

Features

Some Benefits to learning with lynda.com are:

  • Online training library
  • A wide selection of topics and software categories
  • Top quality training and tutorials
  • Certificates of completion
  • Economical multi-user training for businesses and schools

Hours

The Help Desk will be available to assist with any requests pertaining to Lynda.com during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

How to Access Lynda.com

  • Go to http://services.cpcc.edu/lynda
  • Select, No, I’ve never had an account
  • Enter your First name, Last name, and email address (should be your cpcc email) then click Save

Once your account has been created, you can explore the site.

If you have had a previous account you can follow the steps below:

  • Select I've had an account
  • Enter your previous user name and password
  • Select, Transfer my History

You can bring your course history, playlists, certificates of completion, and bookmarks to your new lynda.com profile.

For any inquiries or questions pertaining to Lynda.com the Help Desk can be reached at 704-330-5000.

Additionally, the Help Desk can be reached for any inquiries regarding the following:

  • Access to Lynda.com for Faculty/Staff/Students
  • Issues/errors while accessing Lynda.com
  • General information pertaining to the Service

The Help Desk can also assist with navigating Lynda.com for new users.

Additional to these responsibilities, the Help Desk will work to address any requests it receives from clients.
The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Lynda.com during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.