Microsoft Home Use Program

http://CPCC.onthehub.com/

 What is the Microsoft Home Use Program (HUP)?

As part of Microsoft Campus Agreement, CPCC employees are provided access to the Windows desktop operating systems and Office products at a significant discount for use on personal computers.

Who is eligible?

All CPCC employees, faculty and staff, full and part time, are eligible for Microsoft HUP products.

How do I obtain this software?

CPCC has partnered with E-academy to provide a web store to obtain qualified Microsoft HUP products. Simply navigate to http://cpcc.onthehub.com to start the process. Select the appropriate tab for Student or Faculty\Staff, select the product you would like to purchase, and add the product to your cart. You will then be prompted to login with your username (CPCC email address) and password; If you do not have an account see “How do I create an account” faq. Follow the on-screen prompts to complete your transaction.

 

 

 

Features

What products qualify under Microsoft’s HUP?

Currently, the following products are available under this program:

  • Windows 10
  • Office 2016 Professional Plus (PC only)
  • Office 2016 Home & Business for Mac
  • Office 2019 Professional Plus (PC only)
  • Office 2019 Home & Business (Mac/PC)

What software delivery methods are available?

E-academy offers both an instant download option and a mail order option. For instant downloads ITS recommends that you have high-speed or broadband internet access. If you do not have access to high-speed internet we recommend a mail order purchase.

Hours

The Help Desk will be available to assist with any requests pertaining to Microsoft Home Use Programs, information on how to contact the ITS Help Desk can be found here: https://www.cpcc.edu/about-central-piedmont/administrative-offices/information-technology-services/its-help-desk

What restrictions are there on HUP products?

HUP products are treated as a personal retail purchase and are subject to Microsoft’s retail purchase product licensing. Restrictions placed upon products included in the Microsoft Campus agreement do not affect HUP products.

How do I get additional assistance?

Navigate to http://cpcc.onthehub.com and click the help link at the top right of the page or contact the CPCC ITS at 704-330-5000 or email CPCC-ITSHelpdesk@cpcc.edu.

The Help Desk should be contacted for any assistance with creating a user account or issues with account creation. The Help Desk responsibilities also include:

  • Illustrating to clients how to navigate/download content
  • Assistance with account issues
  • Other inquiries pertaining to OnTheHub

For matters that are outside the jurisdiction of the Help Desk, the client will be referred to OnTheHub support by Microsoft. Microsoft OnTheHub support should be contacted for any inquiries pertaining to retrieving lost Product activation codes.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

 

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.