Microsoft Home Use Program


What is the Microsoft Home Use Program (HUP)?

As part of Microsoft Campus Agreement, CPCC employees are provided access to the Windows desktop operating systems and Office products at a significant discount for use on personal computers.

Who is eligible?

All CPCC employees, faculty and staff, full and part time, are eligible for Microsoft HUP products.

How do I obtain this software?

CPCC has partnered with E-academy to provide a web store to obtain qualified Microsoft HUP products. Simply navigate to to start the process. Select the appropriate tab for Student or Faculty\Staff, select the product you would like to purchase, and add the product to your cart. You will then be prompted to login with your username (CPCC email address) and password; If you do not have an account see “How do I create an account” faq. Follow the on-screen prompts to complete your transaction.

What software delivery methods are available?

E-academy offers both an instant download option and a mail order option. For instant downloads ITS recommends that you have high-speed or broadband internet access. If you do not have access to high-speed internet we recommend a mail order purchase.

How do I create an account?

Once you have navigated to and added a product to your cart, the system will prompt you for a username and password.  If you do not already have an account, click the register button.  On the verification page, select the “I have an institution issued email address.” radio button and click the continue button. The email address you enter MUST be your CPCC email address. Follow the on screen prompts to complete the account creation. The web store will e-mail you confirmation of your account creation request and any additional instructions to verify your e-mail address in order to activate your account.

What restrictions are there on HUP products?

HUP products are treated as a personal retail purchase and are subject to Microsoft’s retail purchase product licensing. Restrictions placed upon products included in the Microsoft Campus agreement do not affect HUP products.

How do I get additional assistance?

Navigate to and click the help link  at the top right of the page or contact the CPCC ITS at 704-330-5000 or email



What products qualify under Microsoft’s HUP?

Currently, the following products are available under this program:

  • Windows 8 Professional,
  • Windows 7 Ultimate
  • Office 2013
  • Office 2010
  • Office 2011 (for Mac)

Help information is not available for this service.

SLA information is not available for this service.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.