MyCollege

https://mycollege2.cpcc.edu/

MyCollege is the student registration and information system on the web at CPCC.  MyCollege makes it possible to register online, search course offerings, discover financial aid resources, check out alternate educational programs, or evaluate progress towards your current goals and many other functions.

Features

MyCollege can assist you with the following:

  • Registering Online and Paying for Classes
  • Searching Course Offerings
  • Discovering Financial Aid Resources
  • Evaluate Progress Toward your Current Goals
  • …and much more

Hours

The Help Desk will be available to assist with any requests pertaining to MyCollege during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Accessing the Student Menu
After going to the Mycollege site, there will be a log in button in the upper left hand corner.  Select this button and log in using your student credentials.  Once you have done so, you may access the student menu by selecting the blue Students button that appears on the left hand side of the screen.  From this menu, you can register for classes, pay on your student account, look up your 1098-T information, check financial aid status, request transcripts, and check your class schedule and much more.

Unable to Register
Depending on the error given, students will need to contact certain departments for assistance with these requests.  A request to remove pre-requisites should be directed to Counseling Services at 704.330.6433.  Errors with priority registration level should be addressed by our Admissions and Registration department at 704.330.6006.  Other requests should be addressed with the ITS Help Desk at 704.330.5000.

The Help Desk will assist with any issues pertaining to MyCollege such as:

  • Trouble accessing MyCollege
  • Registration errors
  • Navigating MyCollege
  • General inquiries pertaining to MyCollege

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to MyCollege during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.