Panopto & Unison Media Repository

https://www.cpcc.edu/its/departments/digitalmedia/video-multimedia/products/panopto-Focus/panopto-coursecast-core

Panopto

Panopto is a service that can be used to easily capture and deliver various components of a presentation or lesson. The application will synchronously record and play audio, PowerPoint presentations and software applications (screen recording).

This recording software is available by request for use at CPCC office workstations and is available for download onto personal PC’s.


Unison Media Repository

Panopto Unison is a service offered by ITaRS-Digital Media Services to host any video that was not created using the Panopto Recorder application.
Users can upload and edit videos to be shared with the general public or with specific CPCC faculty/staff or students.  
Unison also provides a way to easily add new content to an existing video. For example, one could upload and synchronize a PowerPoint presentation to a video that had been previously uploaded.

Features

Some features of Panopto and Unison include:

  • Lesson Capture
  • Video Delivery
  • Video Editing

Hours

The Help Desk will be available to assist with any requests pertaining to Panopto & Unison during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Lesson Capture

Recording your computer desktop is great for creating tutorials and for demonstrating applications. While most screen recording applications are very similar, knowing how to use them effectively will determine the overall quality of your video.
Here are several key elements to keep in mind while creating screen captures:

1.   Write the Script

Write out exactly what you want to say during the recording and stick to it. The time it will take to write out speaking points will be well worth it when it takes you only half the amount of time to record your video. Just because your face doesn't appear on camera, doesn't mean you won't stumble over your words and need to re-record. Save yourself the trouble, and arm yourself with a detailed script.

2.  Prepare Your Desktop

Don't begin recording while you have other non-related windows open. Keep only the windows open that you will be focusing on during your screen capture. Remember to keep each screen capture consistent (window size, introduction, etc.). Consistency is the key to professional-looking quality. You wouldn't want to distract your video viewers with a magically-appearing Facebook tab in your video.

3.  Use Your Microphone

Always keep your face the same distance from the microphone. The best practice is to position your mouth a hand's width away from the mic. It's very easy for your voice recording to go from loud 2 soft if you're not keeping the mic (and your face) in the same position. Also, try not to swap rooms while you're recording a project; background noise can vary, and your voice could echo differently. Remember that consistency is key.

4.  Determine Your Publishing Destination

When the video is all done what will you do with it? Are you looking to upload the footage to your online class or to a website? Will you be doing any editing? These are some questions to ask before you begin recording.


If you are using a Windows PC, stick with formats such as AVI, MPG, MOV or MP4.

If you are using an Apple MAC, stick with formats such as MOV or MP4.

Typical file formats used for the web include FLV (Non-interactive Video) or MP4.

5.  Record Your Screen

There are many software applications that can record your screen. However, features that you should keep your eye out for are ones that will minimize the application when you begin recording and that you can start/stop quickly through a keyboard hotkey. Features like this will save you lots of editing time. Also, make sure that your screen capture application can output the video in a format that you can easily upload to the web or use elsewhere for your specific needs.
Digital Media Services recommends Panopto for screen capture use.  Digital Media Service's web site has additional information about Panopto and Unison, including refresher tutorial videos for users who have gone through the Panopto training class.

http://www.cpcc.edu/its/departments/digitalmedia/video-multimedia/video-multimedia

The Service provided by The Help Desk with regards to support for Panopto and Unison includes:

  • Software deployment
  • Assistance with software use
  • Troubleshooting errors or issues

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Panopto & Unison during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.