Print Charge Back System

The Print Charge Back system called Pay for print is an accounting system by which students are provided funds based on tuition paid.  It also provides students the ability to add funds to their print account.

Features

 

The Pay for Print system for CPCC:
Provides an initial account balance based on technology fees.
Provides print credits in cases of system failure.
Provides students with the ability to purchase additional print credits.

 

The Pay for Print system for CPCC:

 

  • Provides an initial account balance based on technology fees.
  • Provides print credits in cases of system failure.
  • Provides students with the ability to purchase additional print credits.

 

Hours

The Help Desk will be available to assist with any requests pertaining to Pay for Prints during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

For students that require assistance with an error during a test, the Help Desk highly recommends that contact be made at the time of receiving the error. Screenshots are also helpful in determining the root cause of the error. 

 

What is Pay For Print? 
The Pay For Print service creates an account for each student, allotting a free quota of prints based on paid technology fees. 
Why is it used? 
The campus wide cost for printing, including the fees for toner, paper, equipment lease and maintenance, has risen considerably. Previously, specific departments had been supporting the cost of printing from their lab fees. Through Pay For Print, each student will regulate his own printing and thusly distribute the cost of printing fairly among users. 
At what point is a students Pay For Print account set up? 
Student accounts will be active and available once payment is received and the semester begins. Each morning a program will run that will create any new student accounts in the print management software-Pay for Print. 
How do I know if I have paid a technology fee? 
There is a technology fee charge of $1.00 per credit hour with a maximum of $16.00 for Curriculum and $5.00 for Occupational Extension classes that the student is responsible for each semester if he/she takes a class with a lab. 
Do all students have a free print quota? 
No. Anyone who is tuition and fee exempt will not have a free print quota.  This includes any ESL, ABE, GED, Community Development (Adult HS), senior citizens, Full-time CPCC employees (using their free class), Fireman and Police, prison inmates, or HRD waiver students who did not pay fees or tuition. 
Will I be charged for what I print? 
Students will be charged five cents per page for black and white pages and twenty-nine cents per page for color.   For more details, see What is the cost for printing? below.
In which areas will Pay For Print be used? 
Pay For Print will be used in all open computer labs, libraries, and select classrooms.  http://www.cpcc.edu/its/services/students/computer-support/stc-locations-hours
How can I view my Pay For Print account information? 
Students can view their Pay For Print account information by visiting https://payforprint.cpcc.edu. 
Is my account renewed each semester? 
At the end of each semester, prints remaining in a students free print quota will expire. All purchased prints remaining will be rolled forward to the next semester. If a students print balance exceeds five dollars at the end of the semester, he may request a refund. 
How can I add money to my Pay For Print account? 
Additional prints can be added to a Pay For Print account via the web site https://payforprint.cpcc.edu with a debit or credit card. Purchases can be made in increments of $1.00 dollar. As an alternative to adding prints online, students can add prints by paying cash at any campus cashier. The purchased print quota is available immediately for use after the credit/debit transaction has completed. 
Am I refunded at the end of the semester if there is a balance in my account? 
If a student's purchased print balance exceeds five dollars at the end of the spring semester, the student may request a refund by contacting the cashiering office. The free quota is non-refundable and expires at the end of each semester. 
If I add money to my quota, when will the prints be available? 
Prints purchased online and those added to accounts by facilitators are immediately available for use. 
What credentials are needed to access my account? 
A student must use his CPCC Login ID and password to access his Pay For Print account. Visit the CPCC Login site to lookup a user ID or reset a password. 
Who do I contact for assistance with technical problems? 
For assistance with technical problems concerning your e-printing account, contact a lab facilitator in any open lab or the ITS Help Desk at (704) 330-5000. 
Who do I contact for problems with my account? 
For assistance contact the ITS Helpdesk at 704-330-5000 or Helpdesk@cpcc.edu 
How does it charge me if I print on both sides? 
Due to the relatively low cost of paper no discounts are provided for duplex printing. 
What is the cost for printing? 
This list provides the charging schedule based on paper size, Black / White or color, and duplex settings. 
Letter
Black / White $0.05
Black / White Duplex $0.10
Color $0.29
Color Duplex $0.57
A4
Black / White $0.05
Black / White Duplex $0.10
Color $0.29
Color Duplex $0.57
Legal
Black / White $0.08
Black / White Duplex $0.15
Color $0.46
Color Duplex $0.90
Ledger
Black / White $0.10
Black / White Duplex $0.19
Color $0.58
Color Duplex $1.15
*Not all printers are capable of color printing or the paper sizes listed above.
How do I print on both sides? 
To print on both sides of a page, choose Print from the File drop down menu. In the top right hand corner, click the Properties button. On the finishing tab, check the box beside Print on Both Sides. 
If a paper jam occurs and my print is affected, will I get my print/and or money back? 
If an error is experienced that causes the interruption or termination of a print job, the lab facilitator will credit the students e-printing account with a refund for the entire document, including all unprinted pages. 
Effective printing guidelines 
Print jobs can be printed on less pages by printing on both sides of a sheet of paper and by shrinking smaller documents to fit on one page. To fit a document to one page, choose print preview and then click the shrink to fit icon. 

 

What is Pay For Print?

The Pay For Print service creates an account for each student, allotting a free quota of prints based on paid technology fees. 

Why is it used?

The campus wide cost for printing, including the fees for toner, paper, equipment lease and maintenance, has risen considerably. Previously, specific departments had been supporting the cost of printing from their lab fees. Through Pay For Print, each student will regulate his own printing and thusly distribute the cost of printing fairly among users. 

At what point is a students Pay For Print account set up? 

Student accounts will be active and available once payment is received and the semester begins. Each morning a program will run that will create any new student accounts in the print management software-Pay for Print. 

How do I know if I have paid a technology fee? 

There is a technology fee charge of $1.00 per credit hour with a maximum of $16.00 for Curriculum and $5.00 for Occupational Extension classes that the student is responsible for each semester if he/she takes a class with a lab. 

Do all students have a free print quota? 

No. Anyone who is tuition and fee exempt will not have a free print quota.  This includes any ESL, ABE, GED, Community Development (Adult HS), senior citizens, Full-time CPCC employees (using their free class), Fireman and Police, prison inmates, or HRD waiver students who did not pay fees or tuition. 

Will I be charged for what I print? 

Students will be charged five cents per page for black and white pages and twenty-nine cents per page for color.   For more details, see What is the cost for printing? below.

In which areas will Pay For Print be used? 

Pay For Print will be used in all open computer labs, libraries, and select classrooms.  http://www.cpcc.edu/its/services/students/computer-support/stc-locations-hours

How can I view my Pay For Print account information? 

Students can view their Pay For Print account information by visiting https://payforprint.cpcc.edu. 

Is my account renewed each semester? 

At the end of each semester, prints remaining in a students free print quota will expire. All purchased prints remaining will be rolled forward to the next semester. If a students print balance exceeds five dollars at the end of the semester, he may request a refund. 

How can I add money to my Pay For Print account? 

Additional prints can be added to a Pay For Print account via the web site https://payforprint.cpcc.edu with a debit or credit card. Purchases can be made in increments of $1.00 dollar. As an alternative to adding prints online, students can add prints by paying cash at any campus cashier. The purchased print quota is available immediately for use after the credit/debit transaction has completed. 

Am I refunded at the end of the semester if there is a balance in my account? 

If a student's purchased print balance exceeds five dollars at the end of the spring semester, the student may request a refund by contacting the cashiering office. The free quota is non-refundable and expires at the end of each semester. 

If I add money to my quota, when will the prints be available? 

Prints purchased online and those added to accounts by facilitators are immediately available for use. 

What credentials are needed to access my account? 

A student must use his CPCC Login ID and password to access his Pay For Print account. Visit the CPCC Login site to lookup a user ID or reset a password. 

Who do I contact for assistance with technical problems? 

For assistance with technical problems concerning your e-printing account, contact a lab facilitator in any open lab or the ITS Help Desk at (704) 330-5000. 

Who do I contact for problems with my account? 

For assistance contact the ITS Helpdesk at 704-330-5000 or Helpdesk@cpcc.edu 

How does it charge me if I print on both sides? 

Due to the relatively low cost of paper no discounts are provided for duplex printing. 

What is the cost for printing? 

This list provides the charging schedule based on paper size, Black / White or color, and duplex settings. 

Letter

 

  • Black / White $0.05
  • Black / White Duplex $0.10
  • Color $0.29
  • Color Duplex $0.57

 

A4

 

  • Black / White $0.05
  • Black / White Duplex $0.10
  • Color $0.29
  • Color Duplex $0.57

 

Legal

 

  • Black / White $0.08
  • Black / White Duplex $0.15
  • Color $0.46
  • Color Duplex $0.90

 

Ledger

 

  • Black / White $0.10
  • Black / White Duplex $0.19
  • Color $0.58
  • Color Duplex $1.15

 

*Not all printers are capable of color printing or the paper sizes listed above.

How do I print on both sides? 

To print on both sides of a page, choose Print from the File drop down menu. In the top right hand corner, click the Properties button. On the finishing tab, check the box beside Print on Both Sides. 

If a paper jam occurs and my print is affected, will I get my print/and or money back? 

If an error is experienced that causes the interruption or termination of a print job, the lab facilitator will credit the students e-printing account with a refund for the entire document, including all unprinted pages. 

Effective printing guidelines 

Print jobs can be printed on less pages by printing on both sides of a sheet of paper and by shrinking smaller documents to fit on one page. To fit a document to one page, choose print preview and then click the shrink to fit icon. 

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Pay for Prints during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

For students that require assistance with an error during a test, the Help Desk highly recommends that contact be made at the time of receiving the error. Screenshots are also helpful in determining the root cause of the error. 

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.