Student Email Account

http://www.cpcc.edu/email

All students are provided with a student email account through Gmail.  Access to this email account is granted once your account is created through CPCC Login.  All students are granted a student email account, which will be used for all communication to CPCC staff and faculty.  All communication is done through this account for security purposes.

Features

Student email provides the following features:

Web based access
Spell check
Filter management
Gmail anti-virus and anti-spa
  • Web based access
  • Spell check
  • Filter management
  • Gmail anti-virus and anti-spam

Hours

The Help Desk will be available to assist with any requests pertaining to Student Email Account during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

For students that require assistance with an error during a test, the Help Desk highly recommends that contact be made at the time of receiving the error. Screenshots are also helpful in determining the root cause of the error. 

Why is this service offered?

 This service was created to provide an e-mail account for any student who wants it, especially those currently without access to e-mail. Our goal is to provide a reliable, practical, secure, feature rich web mail environment without banner advertisements. Functionality includes providing faculty and staff lists to communicate with students enrolled in specific classes or programs.

This service was created to provide an e-mail account for any student who wants it, especially those currently without access to e-mail. Our goal is to provide a reliable, practical, secure, feature rich web mail environment without banner advertisements. Functionality includes providing faculty and staff lists to communicate with students enrolled in specific classes or programs.

How do I get an e-mail account?

If you have created your CPCC login account, your email account is ready to be activated at http://email.cpcc.edu web site. After logging in, you will go through a small setup process that will enable your email account.

How do I access to this e-mail service?

CPCC student email system is available at http://email.cpcc.edu/ from any place where you have access to the Internet and a web browser.

How do I find out my user name for CPCC e-mail?

 You can find out your user name at the http://secure2.cpcc.edu/cpcclogin website by providing your student ID number and date of birth.

How do I select an email account password? Can I use any password I want? What if I forget my password?

You will select a password for your account when you first activate it. Your password can be any combination of letters and numbers you like, but must be at least 8 characters in length. If you forget your password, you can always reset it at http://secure2.cpcc.edu/cpcclogin site.  If you have trouble resetting your password, you can contact the ITS help desk.

What features are available in the CPCC student email system?

Web based access to email allows for easy access from any computer with internet access and a web browser. Integrated email features such as spell check, folder functionality and rule management, configurable email filters, incoming and outgoing virus scan, anti-spam mechanism. There are no banners or advertisements.

Can I have my CPCC email forwarded to another address?

Of course. If you would like to have your email forwarded, go to https://support.google.com/mail/answer/10957?hl=en for instructions on how to forward emails automatically from your student email account.

Will there be any problems if I don’t use the college e-mail system and I haven’t kept my e-mail contact information current?

The college’s goal by providing email accounts is to facilitate communications with students. It is important for you to be able to receive critical notices and information quickly and efficiently. E-Mail and web self service are fast becoming the default means for interacting with the college. If you do not use your CPCC e-mail account and do not keep your e-mail contact information accurate, you may miss vital communication from your instructors.

What can I do to stop forwarding my email?

If you would like to have your email stop being forwarded, go to https://support.google.com/mail/answer/10957?hl=en for instructions on how to stop forwarding emails automatically from your student email account.

What happens if I was enrolled in one class section and was part of that list but decided to change sections? Will I keep getting e-mail from the original instructor?

Class lists will be updated once every 24 hours. You may get messages until then but once your registration for an alternate section is complete, your list member ship will be updated within 24 hours.

Where can I go if I want to learn to use label management features within the email system?

We recommend using Google’s Gmail help for assistance with label management.  A search for label management can be done here:   https://support.google.com/mail#topic=3394144

I cannot access my CPCC e-mail account from home. Is there someone at CPCC who can help with connectivity issues I am having?

Unfortunately, we are not able to provide support for Internet connectivity issues experienced at home. Your ISP (internet service provider) may be able to help you get connected. If you have trouble accessing your e-mail from within the college (e.g. from a computer lab) ask a lab facilitator for assistance or e-mail your problem to helpdesk@cpcc.edu

What is the benefit of this service to instructors and their students?

The primary benefit to faculty and college administration of this system will be the class e-mail lists, facilitating communications from the instructor to the students. All students enrolled in a class will be grouped under an alias. For example all students enrolled in CIS110-Section01 can be addressed by sending e-mail to CIS110-01@email.cpcc.edu. Faculty and staff may want to add the groups of classes they are teaching to the personal address book.

I'm an instructor and some of the students in my class do not receive the e-mails I send to the group. What could be happening?

E-mail will definitely be sent to everyone in your class. Most likely your student has an old e-mail address registered with the college and their e-mail is automatically being forwarded to that address. Please ask your student to either check e-mail at the address they have provided the college. The student can then go to https://email.cpcc.edu to activate their account and start receiving messages.

Can users on the student email system or outside the college access the class lists?

No. Only employees sending email from the College email system can access the email lists.

I am a full time instructor and teach five classes. How can I manage communications for students in each of my classes?

We recommend adding the list e.g. CIS110-01-FA@email.cpcc.edu to your address book. Sending an email to this list will automatically send email to all students enrolled in that particular class and section. We also recommend advising your students to put the course number and section (list name) in the subject line of each email they send to you. With the subject line in place you can setup rules in your mailbox to file all messages from that particular class in a folder automatically. Assistance with E-mail rules can be sought at the ITS help desk (5000) or at our web site http://www.cpcc.edu/itservices

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Student Email Account during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

For students that require assistance with an error during a test, the Help Desk highly recommends that contact be made at the time of receiving the error. Screenshots are also helpful in determining the root cause of the error. 

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.