Video Surveillance Cameras

The video surveillance camera service is an Information Technology Services (ITS) service that leverages the college’s existing network and storage resources with centrally managed IP-based security cameras. The security camera service was developed by Information Technology Services (ITS) and Facility Services.

The uniform and centrally managed nature of the service provides a reliable investigative tool for the CPCC’s Security Department. However, departments still retain control of their security cameras including live feeds of the cameras and viewable archives. CPCC has standardized on ipConfigure’s Enterprise Surveillance Manager software for management and recording servers. The ipConfigure client users an HTML user interface which is supported by Internet Explorer (installed on all CPCC managed PCs). This software piece is provided to departments at no charge for secure viewing of video.

Hours

The Help Desk will be available to assist with any requests pertaining to Video Surveillance Cameras during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

How much does it cost?  

Each department has unique needs based on many factors, so these questions are answered best after meeting with the video surveillance camera team. There is no charge for this visit. During this initial visit, the ITS representative will discuss the video surveillance camera service as a whole and pricing models.  

CPCC ITS has developed a turnkey service to provide the video surveillance camera service. ITS purchases all hardware, software, and device licenses and provides the video surveillance camera service at a fixed cost that allows departments to accurately predict their budgets for this service.

Support for any issues encountered while utilizing Video Surveillance Cameras is provided by the Help Desk. For any issues the Help Desk is unable to resolve the Administrators are contacted and all progress on the Service Request is provided by the Help Desk to the client.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Video Surveillance Cameras during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.