Web Conferencing

https://www.cpcc.edu/its/services/faculty-staff/web-conferencing

Web conferencing is available on all CPCC campuses in select conference rooms. CPCC currently has access to two different modes of video conferencing: PTZ Camera, and Webcam/Microphone.

The college's main web conferencing tool is Cisco WebEx, to learn more about Cisco WebEx please visit: https://services.cpcc.edu/servicecatalog/services/Webex/

 

Features

CPCC utilizes two modes of web conferencing:

PTZ Cameras

The PTZ Camera is a premium HD video camera with pan, tilt, and zoom (PTZ) capabilities. It’s ideal for conference rooms, education, healthcare, and other professional meeting spaces. Set up in minutes with plug-and-play simplicity and a single USB cable-to-host connection. Certifications with leading VC applications ensure integration with most conferencing software.

 

Webcam/Microphone

Small groups can run their own video conferences anytime, anywhere. The webcam/microphone web conferencing system, with its high-definition, plug-and-play webcam and speakerphone, is ideal for small rooms or small groups. Set it up quickly and easily at an office desk or on a conference table. HD video and crystal-clear audio combine high quality with affordability.

 

Hours

The Help Desk will be available to assist with any requests pertaining to WebEx during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

If you need additional assistance, please contact the ITS Help Desk at 704-330-5000 or HelpDesk@cpcc.edu

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to WebEx during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

 

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.