Cisco WebEx

http://cpcc.webex.com/

WebEx is a communication technology that allows people from different locations to work and meet in a virtual session. WebEx provides tools to collaborate and share ideas using audio, video and other digital content such as specific documents, applications or share your desktop with everyone in the session. Any member of CPCC faculty or staff can host a meeting which can be attended by students, colleagues and members of the community. It works over the web and on most mobile devices. Go to https://sites.google.com/a/cpcc.edu/webex/home for more information.  Additional training is available on LearnerWeb

Features

WebEx can be used by anyone at CPCC to create virtual meetings.  You can access WebEx meetings via a web browser or through a mobile device using the WebEx app.  WebEx can be used for video conferencing, teaching an online webinar or for screen sharing.

Hours

The Help Desk will be available to assist with any requests pertaining to WebEx during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Accessing WebEx

All CPCC employees and students can access WebEx through the http://cpcc.webex.com link.  After your account is created, select the Log In button in the top right hand corner to log into WebEx.

For information on how to host a meeting in WebEx, we recommend taking the LearnerWeb courses listed below:

WebEx Training Part I: Experience WebEx as a Participant (TT-INF-136)
WebEx Training Part II: Host a WebEx Session (TT-INF-137)

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to WebEx during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

 

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.