Wireless Network Access

http://www.cpcc.edu/its/students/computer-support/wireless

CPCC currently offers wireless networking and internet access free of charge to all students and employees. We also offer wireless networking and internet access free of charge to guests of the CPCC community on a temporary basis.

CPCCguest is intended for first time enrolling students, one-time guests and infrequent visitors so your access will be limited to one session per guest authorization code. The guest network will have limited access to CPCC network resources and internet destinations.

Our wireless network supports most WiFi enabled devices using 802.11a, 802.11g and 802.11n protocols. We currently offer two different wireless networks (SSIDs), CPCC and CPCCguest.

Features

CPCC is for Faculty, Staff and Students to access the internet and CPCC network resources. CPCC allows a one time logon via secure connection (802.1X). You will need a CPCC username and password to access this network. If you need assistance connecting to CPCC please visit our wireless documentation page. 

CPCCguest is intended for first time enrolling students, one-time guests and infrequent visitors so your access will be limited to one session per guest authorization code. The guest network will have limited access to CPCC network resources and internet destinations.

Hours

The Help Desk will be available to assist with any requests pertaining to Wireless Network Access during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Windows 7 is ran on Microsoft laptops and PCs

To configure:

  • Click on the Internet Access icon in the taskbar
  • Choose CPCC from the list of available wireless networks
  • When prompted for authentication, enter CPCC credentials (CPCCLogin@lab.cpcc.edu for students, username@cpcc.edu for employees)
  • Note: If you are asked to terminate the connection either before or after entering your login name and password, please click “Continue” and proceed as normal.

To set CPCC as the default network:

  • Click on the Start button and choose Control Panel
  • Find the section labeled Network and Internet and choose the option “View Network Status and Tasks”
  • On the left hand side of the window, click on “Manage wireless networks”
  • Click on the CPCC network to highlight it and then click “Move up” until it is at the top of the list. This will have your computer default to choosing the CPCC network before searching for any other networks.

For information on connecting to the WiFi on other Devices, follow the link: http://www.cpcc.edu/its/students/computer-support/wireless/how-to-connect-to-the-cpcc-wireless-network

Access to the CPCC Wi-Fi is afforded to CPCC associates (Students/Faculty/Staff) as well as Guests.

The ITS Help Desk is available to assist any user access the Wi-Fi. The Wi-Fi is made available to anyone who is located near or within any building at any of the CPCC Campuses.

If there is a user that is unable to access the Wi-Fi and the help Desk is unable to determine the purpose, a Help Desk Service Request will be created and submitted to the Administrators for further review.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Wireless Network Access during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.