Course Administration Webtools (CAW)

http://services.cpcc.edu/caw

Course Administration Webtools (CAW) was built with the intention of providing Central Piedmont Community College faculty with a one-stop, web-accessible interface for all available course administration tools. As such, this application abstracts some of the different Blackboard utilities. This allows instructors to use an easier and less error-prone approach to course management.

Features

CAW includes many tools that can assist instructors in the options listed below.  Please note, CAW includes other features as well:

  • Create a master from a section shell.
  • Delete multiple masters at once.
  • Copy from a master to multiple sections shells at once.
  • Enroll teaching assistants into section shells.
  • Find relevant course information by term.

Hours

The Help Desk will be available to assist with any requests pertaining to Course Administration Webtools during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

In this section you will find links to video tutorials that will help you navigate and use the Course Administration Webtools.

Find Course Information:
Everyone will be able to look up relevant course information as long as they have the course prefix, number and section. This video explains how to look up course information.

 

Enroll a User in a Course:
By default, all instructors will have the ability to enroll teaching assistants into their sections. They will need to know the colleague id (Employee number) of the person they wish to enroll.

They can search for the ids of their section shells. Users will only be able to see sections within 30 days of the end date of their class. This is done in order to prevent instructors from enrolling users into classes which have ended too far into the past. For detailed instructions, please consult this video.

 

Creating a Master Course:
This area will allow you to create a master shell for your course. Please view this video for a detailed walk-though on how to utilize this tool.  

 

Combine Courses:
The user can select as many courses as they wish to combine. Once they do that they will be able to hit the button with the diagram, the pop up will appear and they can hit submit to process their request. Consult this video for detailed instructions.

 

Uncombine Courses:
The user can select the courses they wish to uncombine and then hit the button with the stacked boxes. Once they do that a pop will appear asking them if they wish to submit their request. You can find video instructions by following this link.

 

Other Resources:
You can find additional video resources in this section.

Most actions in CAW will be put in a queue. (While it is unlikely all actions will take 24 hours to complete, it gives us padding in case Blackboard is experiencing any issues).

The Course Administration Webtools (CAW) have many features that might require assistance from the Help Desk. The Help Desk will assist with any questions, or inquiries, regarding access to CAW or its features.

Requests that the Help Desk is unable to assist with will be escalated to for further analysis by administrators. The Help Desk analyst shall gather all information pertaining to the issue or request made by the client. The client will be provided with a service request copy emailed directly to their Employee email. This may be used to receive updates on the request or work order submitted.

Examples of requests that the Help Desk will provide support to:

  • Access issues pertaining to CAW
  • Unable to locate certain options within CAW
  • Performing course related tasks within CAW (I.e. pulling up class email for an instructors class)

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Course Administration Webtools during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.