Critical Alert! Emergency Notification System

https://cpcc.regroup.com/

If a tragedy or emergency happened on your campus wouldn’t you want to know? Get the latest information you need immediately through the CPCC Critical Alert emergency notification text messaging and direct phone call system.

All students and employees are automatically enrolled in the system. Please be aware of your individual cell phone plan and the costs involved for text messaging and calls. You may edit your Critical Alert message settings at any time by following the link to Regroup listed above.

Features

Signing up for Regroup will send you the following:

  • An email alerting you when a Level III or IV emergency situation occurs
  • A text or voice message alerting you when an emergency situation occurs

Hours

The Help Desk will be available to assist with any requests pertaining to Critical Alert during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

When would the College send an emergency notification?
As defined in the College’s All Hazards Emergency Plan, emergency announcements would be sent in any Level III or Level IV emergency situation.

  • Level III: An incident that has potential to have widespread impact to the public safety and/or property and requires assistance from an outside agency.
  • Level IV: An incident or series of events that poses significant risk to persons and property requiring substantial assistance from resources outside the College.

How will I be alerted if I don’t have a cell phone or do not sign up for this service?
Emergency messages will continue to be sent via campus e-mail, on the CPCC website, emergency information hotline (704.330.6888), CPCC TV, and through local media (including radio, TV, and online newspaper).

What kinds of messages will I receive if I sign up?
This system will only be used in the event of a true emergency such as an intruder, natural disaster, or campus emergency. To ensure that the system is working properly, you may receive a test message each semester.

What kind of guarantee is the College going to make that I will actually receive notification of an emergency?
Unfortunately, in a crisis situation there are factors beyond our control; therefore, there is no total guarantee that you will receive the notification. Remember this system is only one part of the notification plan the College currently has in place. We encourage you to access all methods of communication provided by the College during a crisis situation. In addition, it is important that you provide as many types of contact information as possible, including a valid e-mail address to the College, and phone numbers to the Critical Alert Emergency Notification System for text and direct phone calls.

How fast will I receive the emergency notification?
CPCC has taken a multi-layered approach to emergency communications to ensure that the CPCC community is well informed in such an event. Using both internal and external notification methods, we hope to reach each student at least once with critical information.

If I get an emergency text message or voice announcement and want more information, whom should I call?
In an emergency, phone lines will most likely be flooded. For additional information we encourage our faculty, staff and students to check for updated information at www.cpcc.edu, the automated emergency phone line (704.330.6888), CPCC TV, and local media outlets (including radio, TV, and newspapers).

If I have trouble signing up for Critical Alert Emergency Notification, whom can I call?
You can either visit http://www.cpcc.edu/emergency-services or contact the ITS help desk at 704.330.5000.

The Help Desk shall provide assistance navigating the critical alert system. The Help Desk will also be the primary contact for any issues encountered with the Critical Alert System. Once an issue is reported to the Help Desk a Service Request shall be created and the client shall be provided with all the updates. If the Help Desk is unable to resolve a request, it shall be forwarded to Administrative support or the vendor for further assistance.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Critical Alert during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.