Digital Signage

Digital Signage is a centralized service provided by ITaRS (Information Technology and Research Services) in partnership with CRMS (Community Relations and Marketing Services). ITaRS provides research and selection assistance for new Digital Signage requests. ITaRS also assists with the creation of content templates and integration with other college and external services. In addition, ITaRS provides installation services and technical support for all Digital Signage units.

Features

Interior Digital Signage
Interior Digital Signage primarily delivers student-centric information. A Spotlights Slideshow is the primary content region on interior Digital Signage displays. CRMS provides support for creating and adding slides to this rotation. Some Interior Digital Signage units may display site-specific information such as computer availability for nearby Student Technology Centers or Labs, customer notices and more. Additionally, a clock, weather forecast and other web information may be displayed.    

Exterior Digital Signage, Interactive Outdoor Kiosks
Several interactive outdoor Kiosks are installed at Central Campus. These kiosks are designed to serve as campus maps for students and campus visitors. In addition to an interactive campus map, the kiosks include the Academic Calendar, CPCC Today Blog, the Spotlights Slideshow, a weather forecast and more.

Hours

The Help Desk will be available to assist with any requests pertaining to Digital Media Services during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


Customers who are interested in adding Digital Signage to a new area at CPCC may contact the ITS Help Desk at 704.330.5000 or helpdesk@cpcc.edu.

Customers who would like to request adding an image slide to the Spotlights Slideshow may contact CRMS. Please note, the Spotlights Slideshow is limited to student-directed information.

The Help Desk will be available to assist with any requests pertaining to Digital Media Services during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


The Help Desk is the point of contact for any inquiries regarding content changes to be made to digital signage systems. A Service Request is created for the client and escalated to the Administrators. The Help Desk does not control content on the digital signage systems.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Digital Media Services during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.