E-Locker

https://www.cpcc.edu/its/services/students/elocker

The E-Locker is network-based storage available to currently-enrolled students, designed to be used for storing coursework. Details regarding how the E-locker can be accessed are available at the URL above.

Certain classes require that students use a secure FTP client to interact with their E-locker storage. More details are available here:  http://sftp.cpcc.edu/

Features

Storage Quota - The maximum allowed storage is 30 MB of data. If you exceed this limit, you will be unable to save new files, modify existing files, or perform other tasks.


Additional Storage - Students are recommended to use a USB flash drive to back up and store files larger than 30 MB. Additional personal storage solutions include online storage providers such as Google Docs or Microsoft Skydrivewhich offer free and premium services.  Students have access to a Google Drive through your CPCC email account, which provides 15 GBs of space.


Retention Policy - E-Locker files are accessible for as long as the student is enrolled in classes. If the student does not register for classes during two consecutive terms (not counting summer), the data in the student's E-locker is deleted.

Hours

The Help Desk will be available to assist with any requests pertaining to E-Locker during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Accessing E-Locker And Checking Available Quota

  • On Campus - Log in to a campus computer with your CPCC Login account, locate and open the 'My Documents' folder, usually found on the desktop or on the Start menu. This folder is redirected to the logged in user's E-Locker space. To check available quota, double-click "My Computer", right-click the U: drive and select Properties. This will provide the amount of free and used space.
  • Off Campus (Remotely) – Go to the url provided (https://secure2.cpcc.edu/cpcclogin/elocker.rios). Enter your CPCC Login username into the form below. Log in to E-locker and select everything (all files and folders), right-click and select Properties. After a few seconds it will calculate the amount of disk space you are consuming.

Alternate Connection Methods - If you regularly access your E-Locker from the same computer, you may want to log into Citrix at remote.cpcc.edu.

For requests pertaining to E-locker the Help Desk will assist with remote access as well as any other inquiries and questions.

If the Help Desk encounters an error and is unable to resolve the issue at the time the client contacts the Help Desk, the request will be further looked into and assigned to administrators if needed.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to E-Locker during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.