Employee Network Account Request (SNAP)

https://phoenix.cpcc.edu/

 

The Phoenix system provides new employees with a means to request a network account. The network account will allow them the ability to log into College workstations as well as have their own email mailbox and network storage.

New employees should coordinate with their supervisors to complete the request process through Phoenix.

Features

A Snap account provides several benefits, including:

  • Access to all College Faculty/Staff workstations
  • Networked storage
  • Secure Cloud Storage
  • Access to Campus-wide Wi-Fi

 

Hours

The Help Desk will be available to assist with any requests pertaining to SNAP Accounts during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

New employees should coordinate with their supervisors to complete the request process through Snap.

Please note, it can take up to 24 hours, once a Snap request has been submitted, for an account to become active.

In order for a user to create their SNAP account, their information must first be processed by Human Resources. Thus, it is advised that users wait up to 48 hours after their onboarding appointment with HR prior to attempting to create their account. However, should a user encounter any of the following issues:

  • Unable to create account
  • Errors received during account creation process
  • Unable to access SNAP site

Clients are requested to contact the Help Desk for further support. For any other inquiries, or questions pertaining to SNAP accounts it is advised to contact the Help Desk as well.

The Help Desk will be available to assist with any requests pertaining to SNAP Accounts during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.