Epsilon Rich Media Hosting

https://www.cpcc.edu/its/digitalmedia/video-multimedia/hosting-services/epsilon

Epsilon is a service provided by ITS- Digital Media in conjunction with eLearning. eLearning staff have been provided permissions required to upload and host rich media content (such as Articulate, Captivate and Camtasia projects) on a fully supported college web server. All content is backed up for fault-tolerance.

Features

You can use Epsilon to upload content to the web for use with the following services:

  • Moodle
  • Blackboard
  • CPCC Webpages

Hours

The Help Desk will be available to assist with any requests pertaining to Epsilon during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Creating new Content

For assistance uploading content to Epsilon, please call our eLearning department at 704.330.6111.  They will be able to provide assistance with the creation of new Epsilon content.

Uploading Content

To publish content that is hosted on Epsilon just follow instructions below.  Do not add project links directly to a page.  This would open a new window and the student would no longer be within the CPCC website.

  • Simply copy the path to the index HTML page of the project that eLearning or Digital Media Services staff provided you with.

For example:
http://lecturecapture.cpcc.edu/Epsilon/eLearning/articulate/2011/apa-citations/player.html

  • Place the link into an iframe as formatted below.

Iframe Format:

<p><iframe height="490" src="http://lecturecapture.cpcc.edu/Epsilon/eLearning/articulate/2011/apa-citations/player.html" width="790"></iframe></p>

(You must be in HTML mode to do this.)

Within edit mode of the website, scroll to the Body Text section of the page and select HTML from the menu bar.
This will display an HTML Source Editor. Place the iframe here.

The Help Desk provides assistance with troubleshooting any errors or issues that arise while working with Epsilon. If the Help Desk is unable to resolve a request, it is then escalated to the administrators to further be looked into. The Help Desk will co-ordinate any updates with the client via email or phone.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Epsilon during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.