Employee Email

http://owa.cpcc.edu/

Employee email is hosted in-house using Microsoft Exchange. Each college employee is provided his/her own email mailbox when the network account is created.

Employees interested in using a mobile device to access their Exchange mailbox should contact the ITS Helpdesk for details.

Features

Access to an employee email account is available both on and off campus using Outlook, Outlook Web Access (https://owa.cpcc.edu), or using mobile devices.

Hours

The Help Desk will be available to assist with any requests pertaining to employee emails during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

When an employee has too many emails, the system will display an error message asking the user to increase their mailbox space. Before that step, users can remove old or unnecessary emails beforehand in order to release more available space.

Additionally, users may “Archive” their mailbox. For further details, or assistance on how to archive your mailbox, please do not hesitate to contact the Help Desk at 704-330-5000. Alternatively, you may access the following Archive document for instructions on how to archive your mailbox:

http://www.cpcc.edu/its/services/faculty-staff/news-announcements/Outlook2010Archive.pdf

In order to determine the available storage within your mailbox you may follow the steps below:

  • Open Outlook while on a campus machine
  • Select the “File” Tab
  • Towards the middle section of the “File” options, there will be a bar showing current mailbox capacity. Beneath it is the actual amount of space

 

Employees who encounter issues with their mailbox should contact the Help Desk. For any issues encountered with a client’s mailbox the Help Desk will work to resolve the issue as soon as possible. In most requests, the primary reported issue is inaccessibility of Mail account. This is usually caused by a password lockout and these are resolved at the time the client contacts the Help Desk. For other issues the Help Desk might need to consult other teams. Thus, these require slightly more time in order to be resolved. In general, the following are types of requests that the Help Desk receives pertaining to a user’s mailbox:

  • Maximum quota reached
  • Unable to access Mailbox
  • Unable to send/receive emails
  • Spam email received

The expectations for any client receiving a Spam email are to contact the Help Desk and report the email. CPCC Employees should never open, download, or run any file attached to an email from an unknown source.

 

The Help Desk will be available to assist with any requests pertaining to employee emails during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.