Employee Storage (H-Drive)

Network-based storage for departmental data. Primary access is provided via a network drive mapped as H:\ to staff workstations. It is our recommendation to use Citrix (https://services.cpcc.edu/servicecatalog/services/citrix/) to access the Networked Storage when away from your campus workstation.

Features

  • Online Area for departments to securely store vital information for current and future department needs
  • Limited access with a vetting system in place to manage the number of users allowed access.
  • Primary access via logging into a CPCC workstation via network drive mapped as H:\.
  • Off-site access through webfolders link or through Citrix

Hours

The Help Desk will be available to assist with any requests pertaining to Employee Storage during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

How to Get Access to a Department H-Drive

  1. Go to the CPCC web-forms site ( http://www.cpcc.edu/its/helpdesk/service-requests )
  2. Select Network Access Change Request
  3. Complete the form while indicating the service you want changed (access to department H-Drive)
  4. Click Submit

 

For access to H Drive, a Network Access Change Request must be submitted. The Help Desk responsibilities include, but are not limited to:

  • Processing Access requests to the H Drive
  • Assisting users with mapping the H Drive
  • Troubleshooting and resolving any issues or errors encountered while accessing the H Drive

Additional to these responsibilities, the Help Desk will work to address any requests it receives from clients.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Employee Storage during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.