Printer Support

http://www.cpcc.edu/its/services/faculty-staff/technology-acquisition-support/standards

Desktop Printer

A Desktop printer is defined as any printer that is purchased using department funds and is not listed on the CPCC recommended equipment page, and is not networked.

Network Printer

A Network printer is any printer that is on the CPCC Printer network and listed under the CPCC recommended equipment page.

Multi-Function Printer (MFP) 

A Multi-function printer is any printer maintained by campus printing that is on the CPCC network. These printers are capable of performing more functions that include scanning, photocopying, and in some cases faxing.

Hours

For assistance with Laptop Support, you can contact the ITS Help Desk at the times listed below:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

Desktop Printer

Support for Desktop printers is limited to assistance with Driver installation and printer configuration. If we are unable to resolve an issue with a Desktop printer we can provide contact information for the vendor of the printer but will be unable to facilitate support coordination with the vendor and the client.

Network Printer

Network printers are supported partially by the Help Desk. Support for Network printers includes:

  • Installation/Setup
  • Configuration
  • Troubleshooting and Minor Repairs

Support DOES NOT include the following:

  • Ink/Cartridge replacement
  • Printer replacement

Multi-Function Printer (MFP)

General Issues

MFP’s are currently available on every floor on campus at Central Piedmont. All requests for support on MFP’s are initially troubleshot by the Help Desk. Should further assistance be needed, the request is forwarded to Campus Printing.

Printer Move Requests

The Help Desk will accommodate and coordinate Printer/MFP move requests. The client is responsible for providing the Help Desk with the Printer Name and location as well as the new location the printer is needed to be moved to.

New MFP setup

New MFP’s can be setup for Departments in collaboration with Campus Printing. Please note that the primary Department responsible for ordering and setting up MFP’s is the Campus Printing Department.

The following table shows the estimated time taken for the completion of a request. From the moment a request is submitted to the resolution of the request.

 

Service Requested

Time to Completion

Printer General Issue

5 Days or less

Printer Move Request

Up to 3 weeks

New MFP Setup

5 Days or less

 

Should a request take longer than the allocated times above, the request shall be escalated. Times specified above represent a range as the time it takes to complete a request is greatly dependent on overall priority of a request.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.