Proofpoint

http://proofpoint.cpcc.edu/

Proofpoint is an email filtering system to protect our mailboxes from spam, viruses, malware, phishing scams and other wanted messages. Proofpoint protects users by blocking links to known malicious websites and removing email attachments containing malware by scanning all incoming mail, deleting identifiable malware and viruses, quarantining potential junk email before delivering messages to CPCC faculty and staff and allowing users to set safe and blocked senders.

Features

  • Web console to manage quarantined emails.
  • Ability for users to have personal blocked senders and safe senders lists.
  • Daily Digest sent to users each day, providing a summary of quarantined items, includes links to release items to user's inbox

Hours

The Help Desk will be available to assist with any requests pertaining to Proofpoint during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM

 

Phone

704-330-5000

Friday

7:30 AM - 5:00 PM

 

Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM

 

E-mail

helpdesk@cpcc.edu

Sunday

Closed

     

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

The Help Desk will be available to assist with any requests pertaining to Proofpoint during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM

 

Phone

704-330-5000

Friday

7:30 AM - 5:00 PM

 

Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM

 

E-mail

helpdesk@cpcc.edu

Sunday

Closed

     

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

SLA information is not available for this service.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.