SharePoint

https://sharepoint.cpcc.edu/

Provides a web-based collaborative environment for departments and teams across the college. Sharepoint sites are accessible both within the college network and via the Internet using the URL above.

Features

Sharepoint  provides several features, including:

  • Secured access to online collaborative spaces
  • Tiered (multi-level) access for online spaces and associated documents
  • Live updating and multi-user editing capabilities
  • Greater space available for storing departmental files/folders
  • Off-campus access to Departmental files (Unlike the H: Drive)

Hours

The Help Desk will be available to assist with any requests pertaining to SharePoint during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Creating a New Sharepoint Site
         
Most sites can be created under existing Department Sites.  If your department does not have a site, just contact the helpdesk at x5000 or send them an email with:
 

  1. The Department requesting the site
  2. User who will be in charge the site (or needs full control to give access to others)

Requesting Access to a Sharepoint site

  1. Enter the desired Sharepoint url into your browser
  2. Cancel the prompt asking for login credentials
  3. On the Access denied page, select the Request Access option
  4. Supply a description of the reason you need access to that sharepoint
  5. Click Send Request


For more information on learning or utilizing sharepoint, you can go to the learnerweb page (displayed below), enter using your employee credentials, and search for sharepoint courses.

http://pd.cpcc.edu/

Support for SharePoint sites provided by the Help Desk is limited to setup and errors troubleshooting. Examples of issues that the Help Desk will assist with are:

  • Creating a SharePoint Site
  • Error received while working on a SharePoint Site
  • Minor Settings configurations*

*The Help Desk recommends that any client requiring advanced assistance with setting up or administering their website to take the SharePoint training by signing up on LearnerWeb (http://pd.cpcc.edu/).

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to SharePoint during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.