Faculty/Staff Web Space

http://www.cpcc.edu/its/services/people

Web space is provided via the U-Drive for CPCC employees to create personal homepages using college web resources.  Use of this service is governed by the CPCC Use of Information Technology Policies.   In order to use your web space, you must have a valid College Network account. If you do not have one, please take a moment to review our information for new employees.

We recommend only placing things in this folder you do not mind being shared with the world.  This is not a private folder and will be visible to anyone who comes across your page on the internet.

Features

You can use your webspace to create a personal home page that can be viewed by anyone with the appropriate link.  By default your webspace will simply list the files in your 'www' folder. If you wish to obscure the listing of files, place an html file named 'index.html' directly in the 'www' folder. This file will replace the folder listing.

Hours

The Help Desk will be available to assist with any requests pertaining to Faculty/Staff Web Space during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

To use your employee webspace:

  • Connect to your U-Drive. The 'My Documents' folder on your desktop is mapped to your U-Drive while you are logged into a College workstation with your network account. You can also reach your U-Drive remotely.
  • Create a folder and name it 'www'.
  • You can make any files or web content publicly available by saving it in this 'www' folder
  • You can construct the URL to your content by prepending people.cpcc.edu with the first part of your email address. For example, if your email address is john.doe@cpcc.edu, your webspace URL will be http://john.doe.people.cpcc.edu

 

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to Faculty/Staff Web Space during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.