File Access (U-Drive)

https://www.cpcc.edu/its/services/faculty-staff/services-for-employees/remote-access/remote-file-access

Network-based storage for each individual staff member's data. Primary access is provided through staff workstations via a network drive mapped as U:\ and is also mapped to the My Documents folder. Users may access the U-drive offsite by following the directions posted at the URL above.

The U-drive should be used for personal, college-related documents and files which require portability. Any personal files considered to be 'mission critical' should be stored on the U-drive so they will be routinely backed up.

Features

  • One of several Individual Networked Storage areas provided to CPCC employees, another being Google Drive.
  • Access to work files from any campus computer or off site access through Citrix
  • Instantly accessible on any Campus computer once logged into with the correct credentials

Hours

The Help Desk will be available to assist with any requests pertaining to File Access during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Accessing U-Drive Remotely

Employees looking to access work files stored on their network drive can do so through our remote computer access service, Citrix.  Instructions on how to access your Citrix Virtual Desktop can be found by clicking the link to Citrix.

Accessing U-Drive via Outlook Web Access (OWA)

Employees may also access their U-Drive in a download only fashion through OWA.  You may follow the below steps to add your U-Drive to your OWA:

  1. Go to http://owa.cpcc.edu in the Internet Explorer browser.
  2. Login with your CPCC credentials.  Make sure the option to Use Outlook Web Access Light is unchecked.
  3. After you are logged in, select the Documents tab in the lower left hand corner of your browser.
  4. In the upper left hand corner, select Open Location.
  5. Type in //users.cpcc.edu/users/<YourUsername> into the box that opens.
  6. You may now download items off your U-Drive.  With this method, you may not re-upload documents.

 

For requests pertaining to U-Drive remote access the Help Desk will assist with remote access as well as any other inquiries and questions.

If the Help Desk encounters an error and is unable to resolve the issue at the time the client contacts the Help Desk, the request will be further looked into and assigned to administrators if needed.

The following is the predicted resolution time for Service Requests. The priority of a request is determined by the Analyst assisting the client. Several factors are taken into account when assigning a priority including urgency of the request, current backlog of requests, and existence of alternatives.

Priority

Expect Resolution Time

Day Before Escalation

Escalation I

Escalation II

Escalation III

High

Within 2 Business Days

Issue Age 1 Day

Issue not resolved after 2 business days

7 business days after Escalation I

4 business days after Escalation II

Medium

Within 5 Business Days

Issue Age 4 Days

Issue not Resolved after 5 business days

7 business days after Escalation I

4 business days after Escalation II

Low

Within 10 Business Days

Issue Age 9 Days

Issue not Resolved after 10 business days

7 business days after Escalation I

4 business days after Escalation II

The Help Desk will be available to assist with any requests pertaining to File Access during the following Hours of operation:

Monday – Thursday

7:30 AM - 9:30 PM


Phone

704-330-5000

Friday

7:30 AM - 5:00 PM


Fax

704-330-5475

Saturday

8:00 AM - 12:00 PM


E-mail

helpdesk@cpcc.edu

Sunday

Closed


 

 

During these hours of operation, the Help Desk will respond to any phone calls. However, during busy times, or if a client chooses to leave a voicemail, the Help Desk will return the call to the client within 2 Hours. This is the same for any emails sent to the Help Desk.

Alert history is not available for this service.

Problems with this service should be reported to the ITS Help Desk. You can contact us by email at helpdesk@cpcc.edu or by calling 704.330.5000 during our normal operating hours.

Upon receipt of your report we will create a record in our tracking system and a tracking number will be provided, either over the phone or via automated email response, that you may use to identify this issue in any subsequent communications.